Patient Experience Regional Roundtables Announced by The Beryl Institute

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Healthcare Leaders to Convene in Boston and Seattle to Share Ideas and Build Connections

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We believe the real power of the roundtable events is engaging people in direct conversation and sharing and building on ideas.

The Beryl Institute announces 2014 Patient Experience Regional Roundtables to be held in Boston and Seattle. Intended to expand the dialogue around patient experience performance, both events draw on the knowledge of the healthcare community to share actionable ideas that participants can implement in their own organizations to improve the experience of patients, their families and caregivers. In addition to hands-on learning opportunities, each roundtable offers inspiring keynote presentations to spark discussion and dialogue.

The Boston roundtable will be held October 9 at Boston Children’s Hospital and features Richard Corder, Assistant Vice President of CRICO Strategies, and Regina Holliday, Founder of The Walking Gallery. A speaker at national patient experience events, Corder will challenge participants’ mindsets around the concepts of personal responsibility, self-empowerment and accountability. As a patient advocate and mural artist, Holliday will use her own caregiving experiences to discuss transforming healthcare through patient and family engagement.

The Seattle roundtable will be held October 30 at Virginia Mason Medical Center and features Charles Kunkle, Administrative Director of Emergency and Critical Care Services at St. Mary Medical Center, and Susan Mazer, President/CEO of Healing Healthcare Systems, Inc. As a trusted nurse leader with proven experience in program development, Kunkle will identify patient behavioral factors and focus on instilling compassion back into practice. A knowledge expert and thought leader on environment of patient care, Mazer will discuss the impact physical environment has on patient experience and healing.

Each roundtable offers unique perspectives and lessons around improving patient experience for healthcare professionals at all levels. Participants will make connections with other patient experience leaders, be inspired to continue the journey to improve patient experience and take away new ideas to enhance their organization’s patient experience efforts.

“We believe the real power of the roundtable events is engaging people in direct conversation and sharing and building on ideas,” said Deanna Frings, Director of Learning and Professional Development, The Beryl Institute. “These events reinforce the important point that we are all in this together. We may not have all the answers to the patient experience challenges we face, but, through this collaboration, people have the opportunity to think creatively and collectively in building practical strategies and solutions.”

To register and learn more about The Beryl Institute’s Patient Experience Regional Roundtables, visit:

About The Beryl Institute:
The Beryl Institute is the global community of practice and premier thought leader on improving patient experience in healthcare. The Institute is committed to improving the patient experience by serving as a reliable resource for shared information and proven practices, a dynamic incubator of leading research and new ideas and an interactive connector of leaders and practitioners. The Institute is uniquely positioned to develop and publicize cutting-edge concepts focused on improving the patient experience, touching thousands of healthcare executives and patients.

The Beryl Institute defines the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

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