Stackify connects the application and server performance to our customers satisfaction
Kansas City, MO (PRWEB) June 23, 2014
Stackify, the developer of an innovative cloud-based application monitoring, performance and troubleshooting platform, announced today that Ticket Solutions and VeriShip have selected Stackify’s solution to provide their customers with better, faster, and more responsive application support.
Ticket Solutions, for over 17 years, has specialized in finding premium seating to any sport, concert, or theater event worldwide. The company prides itself in providing unrivaled service to their customers. VeriShip, established in 2006, is the leader in small parcel auditing, analytics, reporting and technology solutions. Both companies share the same IT support group. For both web and backend applications, Ticket Solutions and VeriShip are looking to improve the support of their ever increasing application complexities. They are looking for ways to scale up their product support, control the involvement of their development staff, while increasing production servers access for the various product and support teams.
Ticket Solutions and VeriShip chose Stackify as it provides an integrated solution that allows for application monitoring, diagnostics, issue resolution and prevention. Ticket Solutions and VeriShip’s complex environment includes distributed processing load across physical and virtual servers utilizing many applications and technologies. They have multiple web sites, web services and APIs, Windows services, cloud services, scheduled tasks, as well as legacy systems, which are all now being constantly monitored using Stackify. Their DevOps product support teams are now being immediately notified if their applications are not functioning properly and they can easily find the right logs, errors, and trends to resolve the issues quickly and completely.
“Existing monitoring tools were only providing us with alerts when something was wrong. In any given scenario, we could have had several alerts and not understand how they are related or what is the root cause of the problem. Stackify made sense of the information and helped us pinpoint the problem,” said Jacob Dubin, CTO of both Ticket Solutions and VeriShip. “Using Stackify, we changed our support model and embraced the DevOps movement, and we can now offer better support and faster application issue resolution.”
“Ticket Solutions offers a sophisticated solution that is challenging to support and diagnose. It is inspiring to see a company that constantly challenges its support and development teams to improve their SLA and application performance,” said Jim Burroughs, VP of sales and business development of Stackify. “We are proud to provide Ticket Solutions with the tools that simplify the support of such a complex solution and facilitate the delivery of better service to their customers.”
You can hear Jacob Dubin provides more details on how Stackify helped Ticket Solutions and VeriShip's business here.
Stackify provides software developers, operations and support managers with an innovative cloud based platform that allows them to monitor and troubleshoot their applications. Using Stackify, businesses get DevOps visibility and can easily and effectively detect and resolve application problems, ensuring their customers’ satisfaction. The platform combines monitoring, errors, metrics, logs and secure remote access with the relevant context in one platform. For more information, visit http://www.stackify.com, try it for free, or follow Stackify on LinkedIn, Twitter @Stackify.