“We see more and more healthcare properties introducing interactive technology to their new facilities to improve the patient engagement process.”
York, PA (PRWEB) June 24, 2014
Espanola Regional Hospital and Health Centre, a community hospital in Espanola, Ontario, Canada, called on Livewire Digital in York, Pennsylvania, to introduce new technology to gather and prioritize patient admitting information in their triage area of their new emergency annex. Espanola Hospital needed an efficient technology solution to decrease wait times and improve patient experiences.
Livewire Digital proposed its eConcierge® Self-Check-In Kiosk with integrated digital signage functionality to optimize the patient management process. New interactive, touch-screen check-in stations allow patients to sign in instantly, without waiting in long lines. The eConcierge system issues each patient a printed receipt with a number along with an explanation and overview of how the new triage process works. The patient’s arrival is posted to digital signs in staff areas to alert relevant hospital staff members who oversee and manage the patient care system. This connectivity brings a much-needed sense of transparency and comfort to the patient wait experience.
The Espanola Hospital eConcierge self-check-in kiosk is designed to replace the person-to-person check-in system prevalent at many hospitals, vastly improving both speed and accuracy. In addition, the solution gives hospital staff real-time data on entry time to monitor. Tracking and analyzing data is the critical first step in reducing wait time in hospital settings, an issue receiving increasing media attention in recent weeks.
"This is a great way for Espanola Hospital to manage patients in their triage area in an effective and timely way," says David McCracken, CEO of Livewire Digital. “We see more and more healthcare properties introducing interactive technology to their new facilities to improve the patient engagement process.”
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About Livewire Digital
Livewire is the Power to Connect, creating software solutions for kiosks, digital signage, and online and mobile applications, all managed from its eConcierge® Content Management System. Livewire’s many turnkey solutions increase revenue and productivity for its customers, while lowering overhead and providing seamless integration. Livewire provides cutting-edge software, hardware consulting, and system integration, bringing the necessary puzzle pieces together to increase customer engagement and create a better end-user experience. livewiredigital.com.