Incognito Software Helps Expedite Time-to-Market for Cable, Telecom, and Wireless Operators with Latest Version of Service Activation Center

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Device-Agnostic Software Provides Centralized View of Subscriber Devices and Services to Ensure Compatibility Across Multiple Systems and Enhance Customer Support

Incognito Software, a global provider of broadband device provisioning, IP address management, bandwidth monitoring, and service activation solutions, today announced version 14 of its Service Activation Center. In addition to providing a centralized view of all subscriber network activity, this modular software easily integrates with existing systems to simplify and accelerate service rollouts for cable, telecom, and wireless operators of all sizes.

Activating new services involves a number of moving parts: multiple systems, servers, and network equipment must all be accurately provisioned and fully integrated to ensure subscriber satisfaction. The challenge becomes even more pronounced for smaller operators who purchase these services wholesale from larger providers. In an ideal world, all the moving parts would come together in a seamless, end-to-end solution encompassing new service configuration, order, and activation. The reality, however, is that service activation tends to be a disjointed, stop-and-go process that actually increases time-to-market and order activation for operators of all sizes.

Service Activation Center is the glue that holds these processes together, providing a snapshot of a given subscriber’s network – from which services are being used, to where a device may be located. The solution’s open APIs easily interface with different systems across multiple platforms, creating a 360-degree view of available services, subscriber packages, customer details, and promotional offers to allow providers to quickly roll out services without any compatibility concerns.

Specific features and benefits of Incognito Service Activation Center 14 include:

  • Comprehensive Workflow and Subscriber Tracking: From single to complex, multi-step processes involving multiple servers, Service Activation Center provides insight into each specific activation stage so providers can make informed decisions regarding service rollout dates. Operators can even pre-provision subscriber devices in anticipation of demand, as well as review account details, services, billing preferences and more within a centralized dashboard that easily integrates with all back-office systems and presents a comprehensive view of each subscriber network.
  • Easily Deployable Subscriber Portals: Operators can build their own subscriber portals with easy integration to the Service Activation Center API. Providers can choose to develop the portal themselves using the software development kit provided by Incognito Software or can commission their own branded portal, which can be hosted on the out-of-box web server. Operators can then provide the full range or any subset of functions and features available in Service Activation Center – such as parental controls and time blocking – directly to the subscriber through modern Internet browsers, anywhere online.

“Of all the challenges facing operators today, nothing is more crucial than finding a way to accelerate the activation of new services. The key, however, is finding a way to do this quickly and with a level of automation that prevents manual labor costs from undermining the bottom-line,” said Stephane Bourque, president and CEO of Incognito Software. “Service Activation Center allows providers to centrally manage all service activations from a single administrative interface, which not only provides an enhanced level of flexibility and control, but also expedites time-to-market for new products and services.”

For more information on Service Activation Center 14 or to request a complimentary demo, please visit

About Incognito Software

Incognito Software is a global provider of broadband device provisioning, IP address management, bandwidth monitoring, and service activation solutions that help monetize IP-based subscriber and commercial services. Broadband operators of all sizes worldwide – including half of the top ten cable operators in the United States – use our products to quickly and cost-effectively deploy high-reliability data, voice, and video networks. More than 110 million subscribers are currently being provisioned by solutions from Incognito Software, which is recognized for its top-rated, carrier-grade software, superior customer support, and partnerships with leading software and hardware vendors. For more information, please visit or follow us on Twitter at @incognito_sfwr.

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Maria-Christina Kolodziej
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