Charlotte Area Contact Center and Customer Experience Management Event July 24, 2014

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CCNG announces its July 24th event of the 2014 Improving the Customer Experience series to be hosted by CCNG member AXA at their Charlotte, NC contact center operations. This CCNG Charlotte event will bring together management in contact center, customer experience and customer care from both NC and SC (and surrounding states), from across industries to share perspectives, proven strategies and innovative best practices.

call center, contact center, customer care, customer experience management

CCNG member host AXA

I love the participation throughout the day and always make great connections with local business leaders...

CCNG International Inc. is pleased to announce the next Charlotte regional event of the 2014 Improving the Customer Experience series of events. This event will be hosted on July 24, 2014 by CCNG member AXA at their contact center operations located at 8501 IBM Drive, Suite 150, Charlotte NC.

The CCNG events bring together industry professionals looking to identify strategies and best practices for customer service, contact center and customer experience management through a peer-to-peer exchange. Attendees to CCNG events value meeting with peers and interactive discussions focused on customer experience improvements in these key areas –

Call Center/Contact Center
Social Media/Social Care
Customer Feedback and Satisfaction
Self Service and Support
Customer Loyalty and Rewards

The 2014 CCNG events began February 27th including the past Charlotte area event on March 13th hosted by member Family Dollar in their contact center operation. See photos from all past events here.

In addition to the upcoming Charlotte event with host AXA on July 24th, other July events include host Publicis Touchpoint Solutions in Yardley (greater Philadelphia) PA on July 10th and in Oklahoma City with host Teleflora event on July 17th.

“We are always excited to return to greater Charlotte to meet with some great members like Allstate, First Citizens Bank, Boy Scouts of America and McKesson Pharmaceuticals.” says David Hadobas, President and CEO of CCNG International Inc. “The area members have long supported regional events over the years planned by CCNG and hosted by some great customer service oriented companies like Family Dollar and AXA.”

This year, CCNG events are focused on improving the overall customer experience. Attendees will be involved in a very interactive agenda to gain insights and perspectives from a wide range of industries including retail, travel, financial services, insurance, healthcare, and many more. Each event brings its own unique collection of industries represented by local and regional contact center, customer care and customer experience management.

CCNG event attendees share their thoughts about participating:

“The CCNG events provide me time to reflect on what my center is currently working on as well as issues we’ve already tackled. It is a great way to revisit what we are doing for our customers and our employees. I love the participation throughout the day and always make great connections with local business leaders.” - Ginger Joy, Senior Manager, Apollo Group, AECCSS Technical Assistance Center

“CCNG events are a forum in which thought leaders could share and discuss ideas, in a venue that invites real perspectives in the discussions throughout the day. These events provide a great opportunity to introduce contact center leaders to new trends and technologies and allow participants to network with industry providers (CCNG partners) delivering relevant solutions.” - Michael Haisten, Director, Program Management, Five9 Inc.

The July 24th event in Charlotte will feature morning member presentations from host Jay Anderson, Contact Center Manager, AXA and Melissa Kovacevic, Contact Center & Customer Experience Consultant. Following morning presentations will be the Open Town Hall all-attendee group discussion led by our host and the sponsoring CCNG partner Avaya and member SWPP. After a networking break will be thought leadership “talks” from our sponsoring partners followed by small group sessions and a site tour. A very engaging day full of insights, experience, peer perspectives and networking!

For details on how to attend this event and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.

View program details at

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders.

Within the CCNG Member Network, Contact Center and Customer Service Professionals:

Connect for networking and sharing best practices.

Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.

Share their experience and ideas contributing to the valuable discussion.

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.

For more information about the CCNG Member Network and to gain access, please visit “Like” us on Facebook and follow us on Twitter @CCNGNetwork.

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Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
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Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
since: 10/2013
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