This new version of RightAnswers is exactly what our clients have been clamoring for: a leading knowledge product that offers social collaboration tools, video capabilities, gamification and analytics around knowledge quality, coupled with consultancy.
Edison, New Jersey (PRWEB) June 24, 2014
RightAnswers, the #1 provider of cloud-based knowledge management products and services, today unveiled its new offering of software and services that makes service smarter and delivers better customer experiences. SmartService™ is designed for service organizations to improve their customer service, internal support and business performance through better knowledge creation, usage and maintenance.
The latest version of RightAnswers software broadens its already powerful offering. In addition to its knowledge, and knowledge authoring, management, workflow and automation tools, RightAnswers has enhanced its capabilities with:
- expanded social capabilities
- guided navigation and interactive knowledge that lead agents, customers and employees to the answer
- easier knowledge federation that finds knowledge wherever it resides on the network
- enhanced multilingual support
- video creation
- extensive dashboards and analytics to measure the effectiveness of the knowledgebase
- gamification to motivate knowledge authors and agents to improve and to keep the knowledge fresh
RightAnswers' latest version creates a whole new experience for knowledge authors and agents, with intuitive interfaces to streamline their work. It’s much easier for the agent to create knowledge, and the new interface simplifies search across the knowledgebase, external sources and social knowledge, saving the agent time. Tighter integration of RightAnswers into the ticketing or case management system eases the agent’s workflow.
Rounding out the expanded RightAnswers offering is an array of knowledge services that are vital to delivering SmartService, including knowledge authoring, conversion and migration into your environment and translation into any language. RightAnswers also provides ongoing training and mentoring and help with the adoption of its clients' knowledge initiative.
“In this new digital age where everything is connected, people’s expectations around customer service and support have fundamentally changed. SmartService, with our advanced technology, services, analytics and approach to knowledge, creates better customer experiences, which is crucial for any service organization,” explained Simon Yelsky, VP Product Management and Marketing, RightAnswers.
“This new version of RightAnswers is exactly what our clients have been clamoring for: a leading knowledge product that offers social collaboration tools, video capabilities, gamification and analytics around knowledge quality, coupled with consultancy and other services. RightAnswers offers a unique and comprehensive approach to knowledge and service,” said John Ragsdale, VP of Technology and Social Research, TSIA.
To learn how RightAnswers can transform customer service and IT support to provide remarkable customer experiences through SmartService, contact RightAnswers at info(at)rightanswers(dot)com or visit rightanswers.com.
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions enabling clients to deliver SmartService™. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software, to provide stellar support experiences while saving millions of dollars a year.
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