We believe that HireIQ has created a superior solution that addresses a number of formerly intractable challenges too long accepted as normal in the contact center.
Atlanta, GA (PRWEB) June 25, 2014
HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that it has received Frost & Sullivan’s Customer Value Leadership Award for Customer Contact Predictive Hiring and Performance Analytics. The Customer Value Leadership Award recognizes the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving return on investment.
“We believe that HireIQ has created a superior solution that addresses a number of formerly intractable challenges too long accepted as normal in the contact center,” said Nancy Jamison, principal analyst, Customer Contact at Frost & Sullivan and the award’s author. “The company’s products complement and enhance contact center operations by bringing the tedious, costly, and time-consuming hiring process more in line with existing agent development processes.”
Frost & Sullivan cited degree of innovation, long-term customer value, improvement to business operations, and employee satisfaction as the four major criteria for the award. The award notes, “Our independent analysis clearly shows that the end result of using HireIQ’s products is not only better operational efficiencies and reduced costs, but better trained and happier agents, which result in a better overall customer service experience.” The full award write-up is available from HireIQ here.
“We are delighted to be honored by Frost & Sullivan with this Customer Value Leadership Award,” said Kevin Hegebarth, HireIQ’s vice president of Marketing. “This is important third-party validation that our innovative virtual interviewing and predictive analytics solutions deliver significant, real-world benefits for customer-facing organizations.”
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HireIQ revolutionizes talent acquisition for front-line customer service positions such as those in contact centers, retail stores, branch banking, quick-service restaurants, and hospitality by automating the early-stage screening process, automatically assessing for critical communication skills, and using outcomes-based data to facilitate continuous performance validation. HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention through its on-line virtual interviewing software, novel predictive analytics solutions, and structured feedback between recruiting and its stakeholders. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit http://www.hireiqinc.com. Follow us on Twitter @HireIQInc.
About Frost & Sullivan
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