This new service is an exciting development for the company
Coventry (PRWEB UK) 26 June 2014
- New system gives customers even greater opportunity to have views heard
- It has been installed by Rant & Rave one of the UK's leading customer engagement companies
- It underlines commitment to putting customers' opinions first
The new Customer engagement solution has been launched nationwide following a successful three-month pilot scheme and provides the opportunity for Customers to share their feedback on the service they have received straight after their conversation, in a real-time format.
As soon as a Customer has finished speaking to a HomeServe representative they are transferred to a recording platform and asked to answer three short questions about their experience. As well as being asked to score the service they received from the representative they spoke to, how easy it was to get assistance, and their overall satisfaction, Customers are also able to share their thoughts in their own words so they can discuss what really matters to them.
All comments are understood in real-time by Rant & Rave, which uses text analytics to identify what the Customers are talking about, their sentiment and anything that HomeServe employees might need to take action on straight away.
HomeServe Memberships Chief Marketing Officer Greg Reed said: “This new service is an exciting development for the company and marks our continued commitment to listen to the feedback offered by Customers. We take their opinions incredibly seriously and this new feedback service is a great way to ensure they are being heard.
“The feedback system also means that we’ll be able to capture comments both good and not so good and take action where we need to. But perhaps more importantly, it shows our customers just how much we value them and their opinion. It’s just one step towards making sure we continue to provide effortless Customer service.”
Dennis Fois, CEO of Rant & Rave said: "We're thrilled to welcome HomeServe to the Rant & Rave community. We're always delighted to work with like-minded clients who understand the importance of making it easy for their customers to do business with them and the value of not just asking for feedback but actually doing something about what customers choose to share."
To celebrate the launch, HomeServe staff enjoyed a special visit from Rant & Rave mascots aptly known as ‘Rant’ and ‘Rave’ and HomeServe mascot Homer.
For further information, please contact John Greaves, Director of Corporate Affairs on 07720 679271 or Mark Round, Press Officer on 07801 227686. Alternatively, email press(at)homeserve.com
-Ends-
About HomeServe
With over 2,700 directly employed and sub-contracted engineers, Homeserve is a national emergency home repair service backed by a 24 hour claims handling and repair network
HomeServe's tradesmen service provides households with access vetted tradesmen who are qualified to carry out hundreds of different jobs around the home
Homeserve also offers insurance cover for plumbing, drains, electrical wiring and gas central heating.
About Rant & Rave
- Rant & Rave was launched in 2000 by Nigel Shanahan and is one of the UK’s leading customer engagement specialists, counting half of the FTSE as clients.
- Its multi-channel solutions let brands proactively communicate with and gather fast feedback from their customers to manage and measure their experience.
- By providing solutions which are customer, not brand, centric Rant & Rave helps its clients to transform Ranters into Ravers and turn happy customers into lifelong advocates.
To find out more about Rant & Rave visit http://www.rantandrave.com