HEALTHCAREfirst to Partner with Pinnacle Quality Insight for CAHPS® Surveys

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Partnership expands company's position as the single source solution for home health and hospice providers.

HEALTHCAREfirst, the pioneer in Web-based software and services for home health and hospice care, announced today that it has teamed up with Pinnacle Quality Insight to offer its customers Home Health and Hospice CAHPS® surveys.

Pinnacle Quality Insight, one of the industry’s leading phone-based CAHPS® survey providers, and HEALTHCAREfirst have partnered together to integrate the CAHPS® survey process by allowing customers to easily include Pinnacle’s services with HEALTHCAREfirst’s software.

HEALTHCAREfirst President and CEO Bobby Robertson states, “We are very excited about this partnership with Pinnacle Quality Insight. Conducting more than 75,000 interviews a year by telephone, Pinnacle has the professionalism, experience and knowledge that our customers expect. The opportunity to have this service, along with the other value creating services and products offered by HEALTHCAREfirst, clearly expands our leading position as the single source solution for home health and hospice providers.”

Pinnacle Quality Insight’s President, Chris Magleby, adds, “The combination of two industry leaders in the Homecare industry will improve the entire CAHPS® survey process for HEALTHCAREfirst customers and make it more cost effective than ever before.”

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