What is the Client’s Role in the Outsourcing Relationship?

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AmeriQuest Business Services’ David Nitzsche explains why it’s a prescription for disaster when clients do not stay involved in the client-provider relationship when business functions are outsourced.

David Nitzsche, Senior Vice President of Supply Management, AmeriQuest

“Making a success of the relationship between the client and the provider of outsourced business functions is a shared responsibility,” says David Nitzsche in a blog on the AmeriQuest Business Services Website. “Its importance cannot be overstated.”

According to Nitzsche, Senior Vice President of Supply Management, the relationship of a client and business process outsourcing (BPO) provider is more complex than a traditional purchaser/vendor connection. “That’s because these providers are actually more like strategic partners who are dedicated – not just to sell you service – but to actually help you grow your business. Unfortunately, some companies feel that once they’ve signed an agreement, their involvement ends. That’s a prescription for disaster,” Nitzsche says.

The blog lists a number of client-side responsibilities that need to be addressed for a successful working relationship. These include:

  • Clarity – Before the contract is even signed, every stage of the process must be planned, defined, and agreed to by both client and provider.
  • Hierarchy – Since problems, questions, and issues arise as work goes on, there needs to be a chain of command on the client side with defined channels and responsibilities.
  • Positive Outlook – The very word “outsourcing” can sometimes send a chill through employees worried about the security of their own jobs. Employees should understand they can focus on ways to help the company grow instead of focusing on low valued-added tasks.

Nitzsche’s blog checks off other client-side responsibilities that are required for a successful relationship. It also explains the top three reasons why companies decide to turn to outside resources for certain business functions, most commonly transportation, IT, financial process automation, procurement and financing, among others. To read the entire blog, visit http://blog.ameriquestcorp.com/outsourcing-relationship/.

About AmeriQuest Business Services, Inc.

AmeriQuest is a business process outsourcing company (BPO), serving more than 1,500 customers throughout North America. Combining unmatched expertise, comprehensive services in the procurement, managed services, and financial supply chain functions, AmeriQuest Business Services helps customers move forward in every part of their business. For more information on AmeriQuest, visit ameriquestcorp.com or call (856) 382-4713.

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Patrick Moynahan
AmeriQuest
+1 856.382.4726
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