Indosoft Receives US Patent for Call Survival

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Indosoft Innovation Allows for Deployment of ACD in Mission Critical Applications

“We are happy to have our R&D investments protected with this patent” said James Terhune, Chief Technology Officer at Indosoft. “This innovation allows us to greatly increase reliability for our customers’ mission-critical applications.”

Indosoft, Inc., a leading provider of call center software on Asterisk, announces that it has been granted a patent by the US Patent and Trademark Office, US 8711734 B2, for its Q-Suite Call Survival. This milestone confirms Indosoft’s commitment to research and development in creating world-class products. In combination with the Indosoft Overseer Watchdog, this provides a high-reliability call center solution on Asterisk.

The high speed of innovation in telephony software and Voice over IP (VoIP) technology has been a boon to call centers around the world and prompted a boom in deployment. The advantages of increasingly feature-rich applications and low cost have been offset by new risks of disruption of service. The Q-Suite Call Survival feature allows deployment of Asterisk based Automatic Call Distribution (ACD) in a mission-critical and high value environment.

The receipt of this patent is a sign of Indosoft’s commitment to research and being a global leader in the development of reliable ACD on Asterisk, the leading open source telephony software. In the past few years, Indosoft has introduced both Call Survival and the Overseer Watchdog, allowing call centers to continue production in the face of infrastructure issues. Combined with multi-server ACD, load balancing of SIP trunks via the HAASIPP product, and database replication, the Indosoft Call Survival allows mission-critical reliability to go hand-in-hand with scalability.

“We are happy to have our R&D investments protected with this patent” said James Terhune, Chief Technology Officer at Indosoft. “This innovation allows us to greatly increase reliability for our customers’ mission-critical applications.”

About Indosoft Inc.
Indosoft Inc. is a global provider of call center ACD software for Asterisk. Q-Suite, its flagship contact center software, has been installed around the world for more than a decade. It also licenses its ACD for Asterisk with .NET, Socket and XML libraries to enterprises planning to incorporate Asterisk IP telephony within their product. Q-Suite is cost-effective call center software, available to Indosoft technology partners, offering white and private label Asterisk call center solutions.

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Gabe Bourque
Indosoft, Inc.
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