Presence Technology Awarded a 2014 Communications Solutions Product of the Year Award

Share Article

Presence Web Agent Recognized for Exceptional Innovation

Presence Technology announced today that TMC, a global, integrated media company, has awarded Presence Web Agent a 2014 Communications Solutions Product of the Year Award.

“We are honored to have Presence Web Agent recognized as one of the most innovative products on the market,” said Mike Mandato, Executive Vice President for Presence Technology in North America. “WebRTC transforms the browser by allowing agents to receive inbound and outbound calls via the browser. The full featured Presence Web Agent desktop, powered by WebRTC, eliminates the need for a physical or soft phone within the contact center. Agents can now receive their multi-media interactions and voice calls right through their browser, making it a truly 100% web-based agent station.”

WebRTC is a significant step forward in realizing the goals of modern business and Presence was quick to embrace it early on. By integrating WebRTC technology, Presence Web Agent omits the use of third party plug-ins and runs in almost any browser. Since there is no software to install, Presence Web Agent affords its customers the flexibility to implement a remote workforce model, reduce expenses and save time, while ensuring business continuity to meet customer expectations.

“Congratulations to Presence Technology for receiving a 2014 Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Presence Web Agent has demonstrated true innovation and is amongst the best solutions that facilitate voice, data and video communications brought to market in the past twelve months. I look forward to continued excellence from Presence Technology in 2014 and beyond.”

TMC announced the 2014 Communications Solutions Product of the Year Award winners via press release.

About Presence Technology
Presence Technology is a leading provider of multi-channel contact center solutions. Presence software enables contact centers to optimize resources and increase efficiency within the communication process with their customers. Their award winning software solutions are consistently recognized for quality and innovation, most recently receiving the “Visionary” 2013 Gartner Magic Quadrant for CRM Web Customer Service Applications. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe, and Africa supporting their efforts around the world.

For more information visit presenceco.com.

About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit tmcnet.com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Diana Harr
Presence Technology
+1 888-908-0117 Ext: 30007
Email >

Rebecca Conyngham
TMC
203-852-6800 287
Email >
Visit website