A Bit of Perseverance and Concern Returned Unclaimed Bags to Rightful Stop & Stor Customer; Items Returned Held Sentimental Value to Hurricane Sandy Victim

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Without a doubt, Sheila Deodharry, the manager of Stop &Stor’s Glendale facility, knew that the bags left at her facility belonged to one of her customers. What she didn’t know initially, however, was that the bags she discovered contained sentimental items from a customer who sustained housing damage from Hurricane Sandy.

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Without a doubt, Sheila Deodharry, the manager of Stop &Stor’s Glendale facility, knew that the bags left at her facility belonged to one of her customers. What she didn’t know initially, however, was that the bags she discovered contained sentimental items from a customer who sustained housing damage from Hurricane Sandy.

The customer who left the bags was in the process of getting married and moving her belongings to a newly found apartment. Like other New York City residents, the customer initially came to Stop & Stor to house items she was able to save from her home after Hurricane Sandy. In the moving of her items from Stop & Stor’s Glendale facility to her new place, she inadvertently left the bags at the facility. She assumed the missing bags were stolen from her car. The customer never thought she actually left the bags at Stop & Stor.

Luckily, the missing bags contained photos of the customer. Sheila recognized the customer’s face immediately but couldn’t recall her name. With the Glendale facility serving thousands of customers, this was understandable. Sheila recognized the face and was able to recall the floor in which her rental unit at the Glendale facility was located; she just needed to figure out the name of the customer. Using a bit of resourceful and sheer determination to get these bags back to the person they belonged to, Sheila, using the photographs as her guide, combed through the office’s account files, to match the face with the name. And, she did. “She was thrilled to get her stuff back. She assumed it was gone forever,” said Sheila. The photos in the bags were needed for her wedding preparations as well, so finding the items were not only comforting for the customer but timely as well.

In the customer’s words through a thank you note sent to Sheila, she said, “You went and took that extra step which might not have seemed like a big deal at the time, but it means the world to us.”

“Oftentimes people come to use our facilities because they are going through a rough time. Their stories are not good ones. We are fortunate that through the care, concern, and professionalism of our employees, 'good stories' are created to offset the bad ones," said Jeff Henick, Chief Operating Officer of Stop & Stor.

About Stop & Stor:
More than two decades ago, two families (the Henick and Simon families) in the real estate business sensed a need in our community. Twenty-five years later their business acumen and commitment to providing a necessary and affordable self -storage service has enabled them to grow a business with over 70 employees, 15 locations, and all anchored on Staten Island through its corporate offices located in Willowbrook. Although Stop & Stor’s roots are in Staten Island, it has branched out and now has facilities in all of New York City’s boroughs with the exception of Manhattan.

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Francesca Alcorn
Stop and Stor
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