We utilize advanced remote technologies and ensure each issue is handled promptly, professionally, and correctly through our Epic Customer Care team
Ashburn, VA (PRWEB) July 08, 2014
Internet Service Provider and data center company InfoRelay announced the launch of three new Managed Service Packages, which bundle remote hands hours, advanced remote systems and server monitoring with proactive repairs, as well as network protection, among other services. Packages are designed to simplify IT management, as well as maximize clients’ investment in technology infrastructure by ensuring that mission-critical systems are always operating at peak performance.
The Northern Virginia-based IT company serves small and medium business, enterprise and government customers worldwide with colocation hosting, Internet bandwidth and managed IT solutions. InfoRelay has 15 nationwide data centers in top markets including Los Angeles, San Jose/Silicon Valley, New York, Miami and Chicago. The new Epic Support Packages are available to customers at any one of the above data centers.
The three levels of packages all include remote hands support at the data center, comprehensive network security and 24/7/365 monitoring of up to 10 or more systems/servers. Higher-tier packages also include unlimited server monitoring and remote support and issue mitigation at no additional cost to the client. The new Epic Support packages ensure that customers are informed of their IT hosting systems’ health and that any issues are proactively detected and repaired by InfoRelay. Unlimited Server Monitoring and Support (USMS) also includes patch management, auditing, and anti-virus functionality. InfoRelay President Russell Weiss explains, “Both small and large businesses looking to increase focus on their core businesses and avoid the headache and hassle associated with managing critical IT infrastructure benefit from the Epic Support packages. InfoRelay handles server monitoring, patch management, and maintenance. We utilize advanced remote technologies and ensure each issue is handled promptly, professionally, and correctly through our Epic Customer Care team. We’ve received great feedback thus far, and we look forward to serving even more of our customers with these offerings.” The newly released Epic Support packages are available to customers as of July 1, 2014.
Media and other information requests should be sent to Info(at)InfoRelay(dot)com.