When a shop engages with a consumer throughout the repair process, satisfaction scores go up and on-time deliveries increase, creating a better customer experience overall.
Chicago, IL (PRWEB) July 02, 2014
Customer reviews can have a big impact on purchasing decisions, provided consumers can find the reviews they’re looking for and have confidence that those reviews are from real customers. To help repairers prominently display their real customer reviews directly in front of potential customers, CCC has introduced Carwise™ Review Plugins. These dynamic mini applications create a dedicated space on the shop’s website where a live, scrolling stream of real customer reviews is readily viewable by visitors to the shop’s website. These plugins are free to CCC ONE® users and only take a few minutes for shops to install. Carwise is a CCC Information Services offering that facilitates engagement between auto body repair shops and consumers.
“Some of the most successful shops we see have embraced new ways to communicate with consumers at the time and on the device of the customers’ choosing,” said Joseph Allen, GM, CCC Automotive Services Group. “When a shop engages with a consumer throughout the repair process, satisfaction scores go up and on-time deliveries increase, creating a better customer experience overall. The Carwise Review Plugins are a new, easy way for auto body shops to take their customer feedback and prominently display reviews to potential customers, providing a sneak peek into the services and quality the shop delivers. It’s a great tool to help shops attract more business.”
CCC ONE® users only need their serial number and the shop zip code to add the Carwise Review Plugins to their website. Today, more than 6,000 repairers use CCC ONE™ Update Plus to keep customers informed of their vehicle’s repair status and to conduct post-repair satisfaction surveys.
To learn more about the Carwise™ Review Plugins, please visit http://www.carwise.com/plugins.
About CCC Information Services Inc.
CCC brings together what matters most – insight to make the best decisions, connections into the industry's leading auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation's leading provider of advanced software, workflow tools and enabling technologies to automotive collision repairers, parts suppliers, and property/casualty insurance carriers. Its client base includes more than 350 insurance companies, more than 21,000 repair facilities and hundreds of parts suppliers. CCC also delivers the most comprehensive, best-in-class industry insights by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. by visiting the company's web site at http://www.cccis.com.