Trialcard’s Customer Experience Center Earns Second Consecutive Center of Excellence Recognition from BenchmarkPortal

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TrialCard's award-winning Customer Experience Center (CxC) received the Center of Excellence designation again. The CxC allows brand manufacturers to outsource telecommunication services in a way that delivers a consistent brand message while fully integrating with patient access programs and HUB service solutions.

The Customer Experience Center, a TrialCard company, announces that for the second consecutive year, it has been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence designation is one of the most prestigious awards in the customer service and support industry. “This certification is a testament to our people and to our commitment to providing an exceptional customer experience on behalf of our clients” remarked President Mark Bouck of TrialCard, Inc.

Contact Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. Ed Jordan, Director of the Customer Experience Center, commented, “contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their call centers with BenchmarkPortal. We are excited and honored to receive this distinction in back-to-back years.”

“The achievement of the Center of Excellence represents a contact center’s commitment to delivering customer service that is both effective and efficient. It is the culmination of important initiatives undertaken to achieve sustainable service excellence,” explained Bruce Belfiore, CEO of BenchmarkPortal. “We certified the Customer Experience Center’s customer care operations as a Center of Excellence after evaluating the company’s effectiveness and efficiency in interacting with their customers. We applaud their commitment to superior customer service.”

About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center indus¬try. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information to help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit

About TrialCard, Inc.
Experience Matters. Located in Cary, NC, Google’s “Digital Capital of North Carolina,” the TrialCard Customer Experience Center conducts over 3,000 healthcare-focused customer contacts each day. Over the past 10 years, TrialCard has managed the customer experience of 3,200 programs. Healthcare-trained Customer Experience Specialists enhance a brand’s reputation by delivering exceptional customer service at a Certified Center of Excellence.

TrialCard Incorporated provides a comprehensive portfolio of solutions in Customer Experience Management, Patient Access Resources, Pharmacy Services, Pulse Analytics, and Reimbursement Support Hub Resources for the life cycle of pharmaceutical brands. Since opening its doors in 2001, TrialCard has been awarded nine patents related to the processing and marketing of patient access programs. TrialCard is the largest provider of patient access programs in the industry, processing over $1 billion in patient benefits per year to help brand manufacturers achieve their goals with prescribers, patients, and pharmacists.

For more information on TrialCard, please call 919-845-0774 or visit

Tommy Walker, Product Manager
TrialCard, Inc.
6501 Weston Pkwy
Cary, NC 27513

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