Reston, Va. (PRWEB) July 08, 2014
Contact Solutions, a leading provider of cloud-based customer care solutions improved by business intelligence, announced today that Vete Clements has been promoted to Chief Operating Officer. Clements will support the overall goals of Contact Solutions to expand self-service platforms and its plans for sustained expansion over the next several years into new industries. In his expanded role, Mr. Clements will continue to head the Contact Solutions Innovation team, and partner with CEO Michael Southworth on corporate development.
“Having Mr. Clements on the leadership team in this expanded capacity will be invaluable for Contact Solutions,” said Michael Southworth, Contact Solutions Chief Executive Officer. “Mr. Clements has been an esteemed member of the Contact Solutions team for a decade, driving business growth for the company through many key moments in company history, and providing strong leadership that will help the company continue to improve its bottom line.”
Mr. Clements has a history of motivating company expansion through strategic relationships and managing customer and partner relationships over the years. More recently, he has been focused on strategy planning, driving business development opportunities through strategic relationships, and leading the company’s innovation efforts.
With more than 30 years of experience in the information management and telecommunications industries, Mr. Clements has managed Operations and Sales organizations for industry leaders Xerox, IBM/ROLM, Sprint and Octel as well as several start-up companies. As a unified messaging systems provider Call Technologies he helped lead the growth of the company, culminating in acquisition by 3Com. At 3Com he managed Corporate and International Business Development for the carrier division, CommWorks. Prior to joining Contact Solutions, he managed Business Development for Vibrant Solutions where he expanded sales into international markets.
About Contact Solutions
At Contact Solutions, we believe customer care should be effortless for the customer and sustainable for the enterprise. Our cloud-based, voice and mobile customer care solutions reduce effort through highly personalized self-service and agent-assisted experiences, provided at the convenience of the customer. We use business intelligence to continually improve and optimize customer care so enterprises can achieve superior results at sustainable cost, while adapting quickly to rapidly changing customer demands.