“The ability to capture, analyze and act on feedback, in real-time across the entire organization, is the only path to optimizing an increasingly complex customer experience,” said Jim Suszka, EVP of Sales for OpinionLab.
Chicago, IL (PRWEB) July 09, 2014
OpinionLab, the global leader in omnichannel Voice of Customer solutions, announced the appointment of Jim Suszka as Executive Vice President of Sales. Suszka joins OpinionLab from Foresee Results and brings more than 20 years of experience in driving enterprise sales strategies and generating revenue growth. In his new role, he will oversee global sales activities for OpinionLab as companies increasingly rely on Voice of Customer (VOC) to drive a superior customer experiences across all channels.
“This is a very exciting time for OpinionLab as companies around the globe embrace real-time customer data collection and analysis as a vital business strategy,” said Sean Fallon, CEO of OpinionLab. “Jim is an experienced business manager with a successful track record of accelerating growth. His leadership and executive sales experience will be extremely valuable as we continue to scale to meet the surging market demand for omnichannel VOC solutions.”
Suszka joins at a time of growth as OpinionLab continues to innovate new ways to leverage real-time feedback to drive superior customer experiences. Last month, the company announced the appointment of CEO Sean Fallon, a seasoned executive with deep technology, operations and growth-stage experience. OpinionLab was also recently named one of America’s fastest growing companies by Inc. Magazine and today serves more than half of the Fortune 50. Each month, OpinionLab collects, interprets, and leverages over ten million location-specific comments in over 32 languages and from over 200 countries around the globe.
“The ability to capture, analyze and act on feedback, in real-time across the entire organization, is the only path to optimizing an increasingly complex customer experience,” said Jim Suszka, EVP of Sales for OpinionLab. “OpinionLab is solving this with the industry’s most advanced platform for actionable, real-time feedback collection and management at every brand touchpoint. I’m thrilled to be joining Sean and the OpinionLab team to bring the power of this listening platform to companies around the world.”
Suszka is a thirty year industry veteran with a strong background in early stage technology companies. He has deep experience in data and analytics, and is renowned for taking technically advanced products to expanding global markets. Before joining OpinionLab, Suszka led the sales team at Foresee Results where he was responsible for new business growth and recurring revenue for existing clients. Under his management, Foresee was able to build an initial client base, gain market traction in several new industries, and significantly grow its existing client relationships.
Prior to joining Foresee in 2007, Suszka was vice president of sales at Adventace, a leading global sales management consulting firm. At Adventace, Suszka was responsible launching The High Performance Sales Environment (HPSE), a successful next generation sales methodology. He has also held executive sales positions at Warburg Pincus Ventures, White Cross Systems and Metier - Artemis.
OpinionLab is the pioneer and global leader in omnichannel Voice of Customer (VoC) feedback innovation with over a decade of success and a dozen patents on major VoC advancements. Starting with the familiar [+] feedback symbol, the company¹s end-to-end solution suite allows clients to improve the omnichannel experience with precise, real-time intelligence into what customers want and need. Global leaders choose OpinionLab for actionable VoC insight across web, mobile, store and product touchpoints. Recently recognized by Inc. Magazine as one of the fastest growing companies in America, OpinionLab is proud to service over half of the Fortune 50, including Walmart, Bank of America, and Ford Motor Company. For more information, visit OpinionLab online, read the blog or follow Voice of Customer on Twitter.