By implementing incentive schemes that fit our ‘Delivering Awesomeness’ culture, we helped to foster growth among agents who strive to unlock their full potential.
Portland, ME (PRWEB) July 08, 2014
Listen Up Español was awarded Silver for Best Incentive Scheme at the 2014 Top Ranking Performers Conference hosted by Contact Center World Americas in Orlando, FL.
After a multi-dimensional submission process, finalists presented at the regional conference. Presentations examined the need for incentive schemes, how they were managed, what the benefits were, and how the results changed the workplace. After being judged by a group of industry experts, awards were given to the contact centers with the overall best incentive schemes.
“It is an honor to be recognized for the programs we have implemented,” said Isaac Rivera, Director of Operations at Listen Up Español. “At Listen Up Español we embrace and drive change for the improvement of our agents and the organization. By implementing incentive schemes that fit our ‘Delivering Awesomeness’ culture we helped to foster growth among agents who strive to unlock their full potential.”
As the Director of Operations, Rivera manages and coordinates Listen Up Español’s bilingual call center in Hermosillo, Mexico. Rivera’s objective and data-driven strategy helps develop programs for clients to ensure performance management and quality improvement. By implementing goals and communicating the strategic vision of the Performance Management Office, Rivera provides award winning incentive programs to help fulfill the organization’s mission to “Deliver Awesomeness.”
To learn more about Listen Up Español, please visit http://www.ListenUpEspanol.com.
About Listen Up Español:
Listen Up Español is the leading bilingual call center for the U.S. Hispanic market. Headquartered in Portland, Maine and operating in Hermosillo, Mexico, the company employs over 800 native Spanish-speaking agents, and provides companies with teleservices to reach the U.S. Hispanic market with optimum results. Listen Up Español offers direct response, non-profit and corporate clients a broad range of call center services from inbound and outbound sales, customer service, and lead generation, to Spanish campaign planning, scripting, and advertising production services. With a focus on measurement, training, and sales psychology, Listen Up Español has the experience to turn customer interaction into revenue. For more information about Listen Up Español, please visit listenupespanol.com.