DeskDirector, the Leading IT Provider Customer Portal, Now Integrates With Autotask, Following a High Level of Demand

Share Article

Autotask partners can provide their clients with a powerful portal experience, thanks to DeskDirector.

We are really excited to bring the product to a new market. There has been a lot of interest from the Autotask community and we feel the time is right for us to expand to meet the needs of Autotask partners.

DeskDirector, the leading IT Service provider client portal application, has decided to springboard its successful product into the Autotask market following a high level of demand. This integration will provide Autotask customers with an exciting opportunity to provide their clients with a powerful portal experience. Clients have instant access to tickets, quotes via a QuoteWerks integration and training, allowing IT Service Providers and Managed Service Providers who use Autotask to differentiate themselves in their market.

“This integration enables even faster service delivery for Autotask’s user community,” said Len DiCostanzo, Senior Vice President of Community and Business Development, Autotask. “DeskDirector recognized the significant value this integration could provide in terms of improving the overall client experience, and we are excited that our customers can now take advantage of this powerful offering.”

DeskDirector enables its partners secure and automatic login using Active Directory, easy logging and reviewing of tickets, easy approval of work before it is performed, training and self-service for client staff, effortless viewing of quotes via a Quotewerks integration, integrated forms via a Wufoo integration and customised branding of the desktop application.

“We are really excited to bring the product to a new market. There has been a lot of interest from the Autotask community, and we feel the time is right for us to expand to meet the needs of Autotask partners. We are looking forward to working with the Autotask Community,” says Phill Claxton, Co-Founder, DeskDirector

About Autotask (
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Chicago, Los Angeles, Beijing, London, Munich and Sydney.

About QuoteWerks (
QuoteWerks, is a market leading quoting software solution that integrates with your CRM to create sales quotes and proposals.

About Wufoo (
Wufoo, a Survey Monkey company, is a web application that helps anybody build online forms. When you design a form with Wufoo, it automatically builds the database, backend and scripts needed to make collecting and understanding your data easy, fast and fun.

About DeskDirector (
DeskDirector is a portal tool that’s been natively built for IT Service Providers to better serve their clients’ needs by using innovative features such as providing self-service, seeing the presence of clients and interacting with them via the chat feature. The company was established in 2012 and is headquartered in Auckland, New Zealand.

DeskDirector provides unparalleled customer service, ensuring it continues to foster stronger relationships with both its customers and partners locally and internationally. To see how DeskDirector can promote success through its innovative features, visit their website.

Press Contact
Phill Claxton
+64 9 550 0072

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Phill Claxton
Visit website