We were most impressed by the quality of the support staff at Aderant and the recommendations we received from current Aderant clients, who all raved about their support experience.
Atlanta, GA (PRWEB) July 16, 2014
Aderant, the world’s largest independent legal software company, announced today that West Virginia based law firm Bowles Rice LLP selected Aderant Expert as its new legal practice and financial management software. The move to Expert will help accommodate the firm’s exponential growth, allowing them to better manage multiple offices, evaluate business processes with enhanced reporting tools and discover new opportunities for growth and profitability.
Bowles Rice is a full-service defense firm with heavy emphasis in the energy sector. The 160 attorney firm is undergoing tremendous growth and seeking new ways to capture data and streamline business processes. As a result of this growth and additional business opportunities, the firm decided to test the market for new accounting software products. After an extensive vetting process, Bowles Rice determined that Aderant Expert was the best fit for its needs and continued growth strategy.
“In our search for new software, we were seeking an easy-to-use solution adaptable to our ever growing firm, as well as a technology partner who would not only provide the software, but also a strong support team to assist our firm during the software implementation and future use of the product,” commented Marc Monteleone, partner and chief financial officer at Bowles Rice. “We were most impressed by the quality of the support staff at Aderant and the recommendations we received from current Aderant clients, who all raved about their support experience. When you have a small accounting department that services eight offices in four states, it is important to have a strong software partner to work with on the various issues that arise from time to time.”
“Our Support team at Aderant has some of the highest customer satisfaction ratings in the industry—about 95 percent,” shared David Carter, vice president of support at Aderant. “I think spending time with current Aderant clients at the 2014 Momentum User Conference and hearing their stories gave Bowles Rice the confirmation they needed to see that stats like this aren’t fabricated—they’re the real story.” Carter continued, “I look forward to working with Bowles Rice, supporting their Expert system, and helping them accelerate their growth.”
In addition to the core Aderant Expert practice and financial management solution, Bowles Rice will also implement several Aderant modules to improve firm processes and enhance productivity.
- The Expert Found Time module will help increase billable hours for the firm by automatically finding missed time entries
- Expert Paperless Billing will streamline firm billing processes, allowing for faster, lower cost invoicing and error reduction
- The Expert ClearView business intelligence suite will provide greater insight into internal firm processes, helping reduce risk and drive profits
- Expert Imaging expedites the document retrieval process, easing information access and decreasing administrative costs
- Expert Budgeting will help reduce time spent in the budget development processes, increase visibility and control for management, and decrease planning costs, including non-billable partner time
All modules integrate seamlessly with the core Aderant Expert system, providing a single-platform solution without requiring third-party add-ons. Bowles Rice has scheduled to be live on Expert in early 2016.
Aderant, headquartered in Atlanta, is a global provider of comprehensive business management software for law and professional services firms. With a 35-year history as a global industry leader, Aderant supports 3,300 clients in more than 30 countries. Its clients represent 70 percent of the world’s largest firms and 86 percent of the Am Law 200 across all segments of the legal market. Among these clients, Aderant has maintained a combined customer retention rate of more than 95 percent. Aderant’s complete suite of solutions includes: business development, calendar/docket matter management with built-in court rules, client relationship management (CRM), practice and financial management, time and billing, case management, document management, and business intelligence. Aderant helps firms more effectively and profitably manage, grow, and protect their businesses. More information is available at http://www.aderant.com. Twitter: #Aderant @Aderant / LinkedIn: http://www.linkedin.com/company/aderant.
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