Washington, DC (PRWEB) July 24, 2014
Clutch Group, an organization dedicated to delivering the professional services for law, is pleased to announce that it has been named as a Leader in a comprehensive LPO vendor evaluation conducted by NelsonHall, a leading BPO and outsourcing analyst firm.
NelsonHall ranked Clutch Group as a Leader in all five of the market segments it analyzed:
“Clutch Group has demonstrated its ability to exceed clients’ expectations”, said Coralie Marti from NelsonHall. “The company has a clear focus on process improvement and technology, combined with proactive problem solving.”
The results were compiled in NelsonHall’s (vendor) Evaluation & Assessment Tool (NEAT), which consists of a two-axis model: assessing vendors against their ‘ability to deliver immediate benefit’ to buy-side organizations and their ‘ability to meet client future requirements’. The latter axis is a pragmatic assessment of the vendor's ability to take clients on an innovation journey over the lifetime of their next contract.
The ‘ability to deliver immediate benefit’ in a NEAT assessment is based on detailed, quantifiable criteria, typically reflecting the current maturity of the vendor’s offerings, delivery capability, benefits achievement on behalf of clients, and customer presence.
The ‘ability to meet client future requirements’ assessment is also based on detailed, quantifiable criteria, and provides a measure of the extent to which the supplier is well-positioned to support the customer journey over the life of a contract. This includes criteria such as the level of partnership established with clients, the mechanisms in place to drive innovation, the level of investment in the service, and the financial stability of the vendor.
“Nearly 3 years ago, Clutch began an internal transformation that sought to disrupt and improve the way General Counsel approach legal services. Driving value is not simply about reducing costs – true value is achieved by providing a set of services and solutions that are custom-tailored and infused with industry focus and expertise,” said Varun Mehta, VP of Legal & Compliance Solutions at Clutch.
“We’ve built an organization focused on aligning end results with client value, and with regulatory pressures and data demands at an all-time high, NelsonHall’s LPO industry research shows that General Counsel need more. We are excited to be positioned as a Leader and look forward to continuing to innovate and deliver for our clients.”
This announcement comes at a time of enormous growth for Clutch. In the past year, Clutch has grown over 100%, doubled its technology footprint, and expanded its global consultant and associate pools by over 30%. Clutch Group was recently named as a top legal services provider in IAOP’s Global Outsourcing 100 List and was voted as a Top Legal Process Outsourcing Provider in the New York Law Journal’s 2013 Reader Rankings.
About Clutch Group
Founded in 2005 by top attorneys from leading firms and business process pioneers, Clutch Group has grown to a team of legal, technology and process experts in five offices across three continents. Clutch was built from the ground up to help General Counsels more effectively manage problems within Fortune 500 companies. Clutch combines its expertise in harnessing technology, implementing process and focusing on fact development to deliver risk-measured, cost-optimized solutions for clients. Clutch Group has been consistently ranked as a top provider by industry research as well as client satisfaction since its inception and has been recognized by industry authorities including the New York Law Journal, International Association of Outsourcing Professionals (IAOP), Chambers Global, Frost & Sullivan, the Black Book of Outsourcing and Dun & Bradstreet. For more information, visit http://www.clutchgroup.com.
NelsonHall is the leading BPO and IT outsourcing research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research.