Transitioning mobile procurement, deployment and support to Wireless Analytics will allow the company to continue providing the same level of service to its mobile employees, while streamlining and scaling their mobile operations.
Danvers, MA (PRWEB) July 17, 2014
Wireless Analytics, an award-winning provider of enterprise mobility management services, and one of the founders of the wireless expense management industry, has been selected by a global manufacturer of wireless music systems to support its enterprise mobility initiatives as the company grows. Wireless Analytics will manage mobile device procurement, deployment, and will provide support for the manufacturer’s employees, in addition to delivering mobile usage, spending analytics and cost control to the manufacturer though Wireless Analytics’ CLEAN Platform™.
The manufacturer currently supports mobility in-house, and has traditionally provided white-glove service to its employees. Transitioning mobile procurement, deployment and support to Wireless Analytics will allow the company to continue providing the same level of service to its mobile employees, while streamlining and scaling their mobile operations.
“This organization is providing an exceptional level of service to its mobile employees throughout the entire mobility lifecycle,” said Paul Knittle, Director of Strategic Accounts at Wireless Analytics. “Their mobile support team walks employees through the process of setting up a new device, and makes sure all of the employee’s questions are addressed. If an employee encounters a problem with a mobile device, this company’s approach has been to own the problem until it is resolved. Wireless Analytics provides the same caliber of end user support, and has the resources to maintain those service levels as [the manufacturer] continues to grow.”
Besides enabling additional mobile support capacity, Wireless Analytics will managing and optimizing the manufacturer’s mobile rate plans, ensuring the manufacturer is not paying for services their employees are not using, and that employees are on the most cost-effective mobile rate plans according to their usage.
“As an organization’s mobile user base grows, rate plans and line inventory become more difficult to manage,” said Erik Eames, Wireless Analytics CEO. “Our CLEAN Platform™ and rate plan optimization services make that task effortless – and in this case, we’ve uncovered enough savings for the client that our services are essentially cost-neutral.”
The CLEAN Platform™ empowers enterprises to maintain complete visibility into mobile spend and usage across all major carriers, and can allocate every penny of the enterprise’s mobile invoices down to the line level, providing a level of mobility insight that is unmatched in the industry. Wireless Analytics’s help desk works to maintain productivity and ensure a return on enterprise mobility initiatives through complete device life-cycle management, including provisioning and procurement, device and feature support, and MDM administration.
About Wireless Analytics, LLC
Wireless Analytics makes wireless mobility management easy and efficient. Since 2003, Wireless Analytics has helped enterprise customers decrease spend with their carriers, reduce internal IT support costs, and enable employee productivity through mobile technology. Our CLEAN Platform™ (Communications Lifecycle Expense Analytics) empowers businesses through easy access to mobility expense reporting, wireless performance metrics and powerful online procurement, provisioning and asset tracking tools.
Wireless Analytics has been consistently ranked among the highest in customer satisfaction by AOTMP, a leading industry authority on telecom management practices. In 2013, Wireless Analytics was ranked as the 50th fastest growing privately-held company in the Telecommunications Sector by Inc. Magazine’s Inc. 500/5000, and in 2014 was named to the Boston Business Journal’s Pacesetters list as the 29th fastest growing private company in Massachusetts.
To learn more, please visit http://www.WirelessAnalytics.com.