Baxter Planning Systems Helps Satisfy DSL’s Appetite for Service Excellence

Share Article

Canadian foodservice equipment specialist invests in parts planning systems to keep its customers grilling and chilling.

No one wants to experience the disappointment of a child expecting a soft-serve cone or frozen slush, only to find that the machine at the restaurant or store is broken

Baxter Planning Systems, the pioneer and recognized leader in inventory planning and optimization solutions, announced today that it has signed an agreement with DSL Limited (DSL LTD,, the exclusive Western Canadian distributor for Taylor, Henny Penny and Flavor Burst foodservice equipment. DSL LTD will utilize Prophet™ by Baxter to plan and forecast service parts inventory for quick-serve restaurants, convenience stores, grocery stores, and independent businesses across Western Canada.

“Our exceptional support services and long-term relationships with customers have enabled our business to thrive for nearly 100 years,” said Hart Levine, VP Finance of DSL LTD. “This new relationship with Baxter Planning Systems is part of a series of strategic investments that will allow us to better serve our customers and have their profit-generating machines repaired and working faster than ever.”

DSL sells, repairs, and supplies parts for commercial food service and restaurant equipment, ranging from fryers to slush and soft serve ice cream machines. The manufacturers it represents are key suppliers to some of the world’s largest restaurant and convenience chains, such as McDonald's, Wendy's, A&W, 7-Eleven, and Mac's Convenience Stores. Their busy retail locations rely on DSL for preventative maintenance and reactive repair to keep consumers satisfied and uphold the integrity of their brand.

“No one wants to experience the disappointment of a child expecting a soft-serve cone or frozen slush, only to find that the machine at the restaurant or store is broken,” said Phillip Kennedy, VP Product Management for Baxter Planning Systems. “DSL understands the urgency of having the right service part in the hands of its technicians at the right time. Our inventory optimization and planning tools will help them accomplish that goal in the most effective way possible.”

With offices and service technicians across Western Canada, DSL LTD focuses on providing unparalleled service and support for commercial and restaurant equipment. DSL technicians are available for same-day service, 24 hours per day, 365 days per year — with each service vehicle stocked with a full inventory of parts. When breakdowns occur, DSL’s first-time fix percentage needs to exceed 95%.

About Baxter Planning Systems
Since 1993, Baxter has developed solutions that meet the specific demands of aftermarket service and repair. Baxter’s suite of integrated forecasting and planning applications enables companies to achieve industry-leading customer service levels while significantly increasing profitability.

Headquartered in Austin, Texas, Baxter is privately held, self-funded, and profitable. Fortune 500 enterprises and growing startups deploying solutions from Baxter include Alcatel-Lucent, Maintech, NetApp, Nutanix, Kawasaki, Carestream Health, Illumina and many others. For more information, visit

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Stephanie Williams
Follow us on
Visit website