Freshservice Innovates Rapidly, Hits 500 Customers In Just Six Months Since Launch, Gears Up To Take on ServiceNow

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Expands Product Rapidly With Mobile Apps, More Languages, New Features, and Integrations

'We’ve been actively listening to feedback from our early users and pushing out product updates continuously,' said Shihab Muhammed, Product Manager, Freshservice.

Freshservice, the cloud-based ITIL-ready service desk from Freshdesk has signed up 500 new customers in the first six months since it launched in January.

Freshservice has been continuously innovating in a space that has been dominated by complex, on-premise solutions for years. Early users of the SaaS-based service desk say they’ve been choosing it over incumbents like Service Now and BMC’s Remedyforce for its quick setup and ease of use, as well as the gamification features that make IT support fun for agents.

Since launch, Freshservice has added tons of new features - support for six new languages, software asset discovery, ticket scheduling, integration with Google Calendar and lots more. In May, the ITIL Service Desk became the first of its kind to integrate with the new Google Apps marketplace, and also became available on the Chrome Web Store. Most recently, the team released Android and iPhone apps to help IT admins support their users on-the-go.

“We’ve been actively listening to feedback from our early users and pushing out product updates continuously,” said Shihab Muhammed, Product Manager, Freshservice. “Our flagship product, Freshdesk, is known for its quick setup and ease of use. We’ll continue to focus on meeting that same high bar for the user experience as we build out a world-class Service Desk.”

“Quite frankly, Freshservice is one of the best helpdesk software that I've ever come across. It's customizable and flexible to an amazing degree and we are only scratching the surface with some of the new features that seem being added all the time,” says Stephen Scott, IT Support Specialist at Nordoff Robbins, UK’s leading provider of music therapy services.

“When we launched Freshservice in January, our goal was to bring a bit of fun into the world of IT Support. We’re excited to see Freshservice gaining traction among IT admins who are looking for an affordable and usable service desk,” said Girish Mathrubootham, CEO, Freshdesk.

Freshservice was launched in January this year with a focus on taking the boring out of IT support. Competitors include ServiceNow and BMC Remedyforce.

About Freshservice:

Freshservice is a cloud-based service desk software that takes a fresh approach to ITIL. It comes with ITIL best practices out of the box, to help admins get started with great service quickly, without having to install anything. With Freshservice, organizations can scale their IT support with confidence by leveraging the asset discovery module and the CMDB. For more information, visit the Freshservice website or find us on Facebook or Twitter.

About Freshdesk:

Freshdesk Inc. is a leading provider of customer support software in the SaaS market. Their flagship product allows organizations to support their customers through emails, phone calls, websites, forums and social media channels. With powerful features, an easy-to-use interface and a freemium pricing model, Freshdesk is widely used by companies ranging from startups to enterprises. Freshdesk is headquartered in San Francisco, California and has a development center in Chennai, India. For more information, please visit

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Shankar Ganesh
Freshdesk Incorporated
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