National BPO Bolsters Staff With New Sales Consultant

Share Article

Sound Telecom, a nationwide provider of telephone answering services, call center solutions, and cloud-based business communication systems, has tapped Bruce Valles as the newest member of the sales team at their Seattle, Washington corporate headquarters.

Picture of Bruce Valles Bilingual Sales Agent for Sound Telecom a nationwide provider of telephone answering services, bilingual telephone answering service, virtual receptionist services, medical answering services, answering services for attorneys

Bruce Valles

By building relationships and offering honest recommendations, advice, and expertise, Bruce will be able to help customize answering service solutions for each person that wishes to speak with him.

Sound Telecom, a leader in the U.S. Business Process Outsourcing arena, has brought a new member onboard to build out their sales department. Thanks to a rising number of leads and growing interest in their telephone answering service in all 50 states, Sound Telecom made the move to enhance their sales staff with the addition of Bruce Valles.

While his title of Sales Consultant is certainly on the traditional side, Bruce could easily be dubbed a relationship manager. Sound Telecom offers free consultations, and it will be his duty to handle many of those requests that come in. His focus for a consultation will be to ask questions, listen, and understand the unique challenges the individual and their company faces. By building relationships and offering honest recommendations, advice, and expertise, Bruce will be able to help customize answering service solutions for each person that wishes to speak with him.

In the past, the roles of sales and marketing have been very different. Marketing was charged with creating awareness, kicking up interest, and bringing in leads, while it has been the objective of a salesperson to convert leads into customers. However, that landscape is evolving and now, for both parties to be successful, they need to work more closely. It has been a dream of Sound Telecom’s President, Michael LaBaw, to bring the Sales and Marketing departments closer together. Mr. LaBaw believes that a salesman needs to think from a marketing standpoint at times and that a marketer isn’t doing their job well if they aren’t taking sales into consideration. Bruce Valles is viewed as an integral player in strengthening the bond between departments.

Sound Telecom’s Marketing Director, Andrew Tillery, emphatically declared, “I’m beyond excited to work with Bruce and bring our departments closer together. It has been a goal of ours for a long time at Sound Telecom to build a tight connection between the Marketing and Sales departments so that we can help each other do our jobs better. I think Bruce is going to do a great job of keeping those communication lines open and flowing so we can share information and do some big things.”

Prior to joining the team at Sound Telecom, Bruce had established a strong background in the mortgage and lending arena. His experience working with people to help them reach their goals will transition nicely as he is now tasked with helping people achieve their dreams of growing their businesses. Bruce grew up in the Pacific Northwest, but thanks to his family background and frequent trips to Mexico, he is fluent in Spanish, which will be immensely helpful since Sound Telecom also offers Spanish Answering Services. When Bruce isn’t in the office developing relationships and managing accounts, he enjoys spending time outdoors with his three brothers.

About Sound Telecom

Sound Telecom is a leading nationwide provider of 24-hour Telephone Answering Services, Contact Center Solutions and Cloud-based Phone Systems professionally serving customers since 1986 with USA based agents. For more information, please visit: Sound Telecom website.

Contact Information

Sound Telecom
Andrew Tillery, Marketing Director

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Andrew Tillery
Sound Telecom
+1 (800) 577-1550
Email >
since: 08/2009
Follow >
Sound Telecom

Follow us on
Visit website