'This award demonstrates the hard work our call center employees do every day to provide outstanding service to our customers across Michigan, Ohio and Indiana,' said Laura Czelada.
Okemos, Mich. (PRWEB) July 22, 2014
Delta Dental of Michigan, Ohio and Indiana recently announced that they have been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.
“We are very proud that our customer service call center has received this recognition,” said Laura Czelada, president and chief executive officer, Delta Dental of Michigan, Ohio, and Indiana. “This award demonstrates the hard work our call center employees do every day to provide outstanding service to our customers across Michigan, Ohio and Indiana.”
Contact Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.
The Center of Excellence award internationally recognizes customer service call centers that rank in the top ten percent of the call centers surveyed. To earn the award, call centers must demonstrate cost-effective service solutions and exceptional service performance.
“We certified Delta Dental’s customer care operations as a Center of Excellence after evaluating the company’s effectiveness and efficiency in interacting with their customers,” said Bruce Belfiore, chief executive officer, BenchmarkPortal. “We applaud their commitment to superior customer service.”
About Delta Dental
Delta Dental of Michigan, Ohio and Indiana, and its affiliates in Arkansas, Kentucky, New Mexico, North Carolina and Tennessee collectively are among the largest dental plan administrators in the nation. In 2013, the enterprise paid out nearly $3 billion for dental care to 12.1 million enrollees. Offices are located in Okemos and Farmington Hills, Mich.; Columbus, Cleveland and Cincinnati, Ohio; Indianapolis, Ind.; Sherwood and Little Rock, Ark.; Louisville, Ky.; Albuquerque, N.M.; Raleigh and Charlotte, N.C.; and Nashville, Knoxville and Memphis, Tenn.
About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their call centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Please follow the link to discover what the steps to certification are and how they will improve your center’s performance. http://www.benchmarkportal.com/call-center-certification.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit http://www.BenchmarkPortal.com.