"One of the best things about InfoRelay is their support staff. The ticket response times have been very fast--less than 20 minutes and many times with immediate resolution!" -Brian Smith, Big Brain Global
Herndon, VA (PRWEB) July 22, 2014
Northern Virginia-based data center and managed colocation provider InfoRelay announced its release of a new customer portal earlier this week. This new portal will enable customers to keep track of their servers, network devices, racks, and cages. The portal includes the capacity to remotely reboot servers even with multiple power supplies connected to different managed power distribution units (PDU’s). The use of a managed PDU allows clients to completely restart a system without having to enter the data center to do so. The InfoRelay Customer Portal helps to prevent mistakes by allowing users to restart servers by name.
Customers will be able to review their support packages terms and monthly support usage in the portal. This will allow customers to take full advantage of any support package that they have and more easily control their support costs. Additionally, customers will be able to view and update their list authorized users to help them maintain their security.
InfoRelay, headquartered in Herndon, Virginia provides both small and medium businesses as well as enterprise business with colocation, bandwidth and managed IT solutions. This latest upgrade is part of a larger infrastructure growth initiative announced earlier last year. With the completion of the customer portal, clients will have access to accurate and up to date statuses of worklogs and equipment. Director of Product Development Josh Abraham explains, “We hope customers will utilize the customer portal to make their lives easier. Between tracking support usage and keeping documentation up to date, use of the portal will help customers stay in control. We’re dedicated to providing the best customer service to our clients and believe that this upgrade will allow us to further that commitment.”
For more information on this story or to learn more about InfoRelay, please contact the communications department at 888-918-4935.
About InfoRelay Online Systems, Inc
InfoRelay, founded 1995 is a leading national colocation provider with 15 data center facilities across the US. The InfoRelay network is made up of a robust carrier blend, world-class SSAE 16 Type II certified data centers, a portfolio of data center products, a wealth of technical knowledge, and a passionate support team. InfoRelay, anInc. 5000 Fastest Growing US Company is home to small, medium and enterprise business, healthcare, government entities, and not-for-profit organizations.