Atlanta, GA (PRWEB) July 22, 2014
Presence Technology, a leading global provider of Multi-Channel Contact Center Solutions, has partnered with Interactive Connect, LLC, a voice and data managed services and solutions provider, to expand its professional services capabilities to business customers in the MidWest. Interactive Connect will also serve as a value added reseller for Presence.
“Delivering a multi-channel contact center solution that uniquely addresses the evolving needs and technological challenges of today’s contact centers is critical,” said Mike Mandato, North America EVP, Presence Technology. “Not only are the folks at Interactive Connect seasoned delivery and implementation experts in the computer telephony field, they are experts within the contact center space. By utilizing their technology services, expertise and our software, the end result is a robust solution that can be customized to your business needs.”
The partnership will serve as an extension of Presence Technology’s professional services capabilities, giving customers more flexibility with the configuration and implementation of their Presence solution and further enhance Interactive Connect’s product portfolio.
“We are thrilled to be a certified partner for Presence Technology. In addition to providing more options for our customers, Presence all-in-one contact center solution is powerful, flexible and can be easily implemented. Our clients will benefit from greater operational efficiency and a competitive edge that results from better performance management,” said Brian Barnett, COO of Interactive Connect.
Based in Texas, Interactive Connect has over 15 years of experience in designing and supporting voice and data networks, implementing sophisticated contact center solutions and managing IT support.
ABOUT PRESENCE TECHNOLOGY
Presence Technology is a worldwide leading provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies.Designed to work as a standalone solution or in tandem with an existing PBX, Presence simplifies communication between businesses and their customers, reducing the need for costly equipment changes or upgrades. Presence solutions are consistently recognized for quality and innovation, most recently receiving TMC awards for Unified Communications Product of the Year and Communications Solutions Product of the Year, in addition to being positioned in the 2014 Gartner Magic Quadrant for Contact Center Infrastructure. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe and Africa supporting their efforts around the world.
For more information visit presenceco.com.
ABOUT INTERACTIVE CONNECT, LLC
Interactive Connect, LLC is a Voice and Data Managed Services and Solutions Provider delivering leading edge, best of breed platforms and services to its integration partners and customers. In addition to Contact Center solutions, offerings include ITConnect Managed Services, IT network auditing and VoIP assessments, application consulting and design. Our partnerships with trusted and proven companies allow us to help our customers solve business problems with technology ensuring they maintain that competitive edge that is so critical in today’s economy. Our proven successful experience in the industry and long list of satisfied customers are your guarantee that when you engage with Interactive Connect you’ve partnered with the best. For more information, visit interactiveconnect.com.