'Our goal is to enhance customer service through self service and allow people to do business how and when they want to do business,' said Andrew Steiner, Vice President of Marketing and Customer Operations.
Toronto, Ontario (PRWEB) July 24, 2014
Canadian Linen and Uniform Service, a leading textile services company in North America, today announced the launch of its new Web Store platform and enhancements to its Custom eStores program. The Web Store platform provides customers who purchase products and services online with improved functionality for search, filters and uniform customization. In addition, the company is re-launching a unique Custom eStores program, which builds customized web stores for qualified customers to help them manage their uniform program and spending and allow employees to order specific, approved products.
“Our goal is to enhance customer service through self service and allow people to do business how and when they want to do business,” said Andrew Steiner, Vice President of Marketing and Customer Operations. “These new tools enable our customers to simplify their uniform program purchases while giving them control over their branding and spend.”
Some of the new features and benefits of the new Web Store platform include the ability to compare products side-by-side with key features and images; visualize uniform customization in real time; easily reorder using order history; utilize social media and email sharing functionality; and easily manage accounts, logos, and passwords. Other benefits include increased website speed and an allowance management capability so customers can allocate dollars to employees for purchases.
“Technology is changing the way our customers do business and we are excited about how our recent innovations are enhancing our customer service leadership,” said Steiner. “For this reason, digital innovation has become an essential component of our strategic plan and we are increasing our investment in this area. I'm very excited about the strategic direction we are taking and the great progress we are making.”
Canadian Linen has teamed up with Insite Software, a leading provider of business-to-business eCommerce platforms and internationally enabled shipping solutions. The Minneapolis-based company has been integral in the development and re-launch of Canadian Linen’s web platform.
Canadian Linen will also be rolling out additional digital tools this year, including a Customer Portal that will enable customers to view and pay bills online, access program details and better communicate with their service team. The company sees this as a big step forward in improving the customer experience and strengthening its position as a service leader in the industry.
About Canadian Linen and Uniform
Headquartered in Toronto, Ontario, Canadian Linen and Uniform is recognized as one of the largest uniform rental and linen supply companies in Canada. Operating more than 35 production facilities and service centers throughout Canada, Canadian Linen provides linen, uniforms, floor mats, restroom and cleaning products to nearly 80,000 customers every week. Founded in 1889 in Lincoln, Nebraska, the privately held company is still owned and managed by the Steiner family. Additional company information can be found online at http://www.canadianlinen.com.