El Paso, Texas (PRWEB) July 26, 2014
DATAMARK, Inc., a leading provider of global business services, has released a new video featuring an overview of the company’s bilingual (English/Spanish) contact center services.
Approximately five minutes long, the video is hosted on the DATAMARK web site and YouTube channel. The video highlights the company’s contact center facilities in the Paso del Norte region of the U.S./Mexico border, home to an educated, bilingual workforce that speaks neutral-accented English and Spanish.
The video is available for viewing at this link: http://www.datamark.net/resources/videos/datamark-outsourced-bilingual-englishspanish-contact-center-services.
DATAMARK Marketing Coordinator David Peregrino said the video offers busy customer-relationship managers a quick way to understand the benefits of establishing customer contact services in the El Paso, Texas region.
“Companies with products and services to sell, and government organizations are looking for effective ways to connect with the U.S. Hispanic demographic, which represents $1.2 trillion in buying power,” Peregrino said. “Our region is uniquely positioned to serve this market, as we have a deep labor pool of educated, bilingual English-Spanish speakers who can offer customer service and support ranging from simple requests to complex, technical problem resolution. This new video highlights these bilingual skills, as well as the agents’ multichannel capabilities--providing bilingual customer service via email, web chat, social media and other communication channels.”
DATAMARK, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing/document management, bilingual (English/Spanish) contact centers and process improvement consulting for Fortune 500 companies and other large enterprises.
Headquartered in El Paso, Texas, DATAMARK employs nearly 2,200 people in its U.S., Mexico and India facilities. For more information, visit http://www.datamark.net. Follow industry news and trends at DATAMARK's Outsourcing Insights blog at http://www.datamark.net/blog.