Hartford / Springfield / Boston Area Contact Center and Customer Experience Management Event August 21, 2014

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CCNG announces its August 14th event of the Improving the Customer Experience series of events to be hosted by CCNG member Liberty Mutual Insurance at their contact center operations in Springfield MA. This CCNG event will bring together management in contact center, customer experience and customer care from the greater Springfield, Hartford CT and Boston area from across industries to share perspectives, proven strategies and innovative best practices.

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CCNG member host Liberty Mutual

Getting to hear so many different perspectives was so refreshing and welcome...

CCNG International Inc. is pleased to announce the next regional event of the 2014 Improving the Customer Experience series of events. This event will be hosted on August 21, 2014 by CCNG member Liberty Mutual Insurance at their contact center operations located at 1 Federal Street, Building 111-2, Springfield, MA.

The CCNG events bring together industry professionals looking to identify strategies and best practices for customer service, contact center and customer experience management through a peer-to-peer exchange. Attendees to CCNG events value meeting with peers and interactive discussions focused on customer experience improvements in these key areas:

Call Center / Contact Center
Social Media / Social Care
Customer Feedback and Satisfaction
Self Service and Support
Customer Loyalty and Rewards

The 2014 CCNG events hosted by members began in February (Thompson Creek Window Company) in Baltimore, MD and have continued through the event hosted by AXA last week on July 24th in Charlotte, NC. See photos from all past events here.

In addition to the upcoming Springfield event on August 21st, other August events include host Colorado Springs Utilities in Colorado Springs CO on August 14th and CCNG’s annual Contact Center Executive Summit in Fort Worth TX on August 4th and 5th. September planned CCNG events include hosts Coca-Cola (Tulsa OK, 9/18) and Fiserv (Columbus OH, 9/25).

“We look forward to working with our member Liberty Mutual in Springfield this year and to welcome contact center, customer service and customer experience management from the greater Hartford and Boston areas to join us,” says David Hadobas, President and CEO of CCNG International Inc. “Always great to meet new industry people from the New England area and this will be a prime opportunity.”

This year CCNG events are focused on improving the overall customer experience. Attendees will be involved in a very interactive agenda to gain insights and perspectives from a wide range of industries including retail, travel, financial services, insurance, healthcare, and many more. Each event brings its own unique collection of industries represented by local and regional contact center, customer care and customer experience management.

CCNG event attendees share their thoughts about participating:

"The CCNG event we recently hosted was a really engaging, energetic day. With so many different types of companies in attendance across five states in the region, getting to hear so many different perspectives was refreshing and welcomed." - Eileen J. May, SVP, Operations, Touchpoint Solutions, Inc.

“I recently participated in one of CCNG’s events and, as a vendor, I found it incredibly insightful to hear about the concerns and interests of call center professionals throughout the day,” says Rich Fox, the director of the Contact Center Practice at CCNG partner Evolve IP. “I was thrilled to participate in the panel discussion and provide information about some of the hot topics of the day such as cloud-based call centers and work from home program enablement.”

The August 21st event in Springfield will feature morning member presentation from host Susan Johnson, Customer Response Center Director, Liberty Mutual, followed by the Open Town Hall all-attendee group discussion led by our host and the sponsoring CCNG partner Avaya. After a networking break will be thought leadership “talks” from our sponsoring partner followed by small group sessions and a site tour of the Liberty Mutual customer care contact center operations. A very engaging day full of insights, experience, peer perspectives and networking.

For details on how to attend this event and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.

View program details at – http://www.CCNG.com

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:

Connect for networking and sharing best practices.

Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.

Share their experience and ideas contributing to the valuable discussion. All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.

For more information about the CCNG Member Network and to gain access, please visit CCNG.com. “Like” us on Facebook and follow us on Twitter @CCNGNetwork.

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Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
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Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
CCNG - Contact Center and Customer Care
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