(PRWEB) July 28, 2014
The desktop alert software DeskAlerts has announced the improvements of an integrated help function and custom manuals option for users. The announcement marks the latest in a long stage of service developments focused on the end user experience. Focusing development expertise and platform updates on the end user experience is one of the things that sets DeskAlerts apart from many enterprise messaging systems.
With this the latest in a series of improvements and important steps forwards for the user experience, the launch of the updated integrated help function is a landmark moment for the desktop alerts service. Anchored within the control panel, this service development is designed to make the platform more intuitive and easier to use for DeskAlerts clients of all abilities. Introduced just a few months ago, integrated help offers contextual support to the user.
Now in its second stage of development, the updated integrated help has been carefully planned to offer users quicker access to help functions, specifically to enable faster and more efficient work processes. By streamlining the task of seeking help with a DeskAlerts function, accessing the knowledge base, users can dispatch their notifications quicker, experience less road blocks to their corporate communications and engage more efficiently with employees.
In addition to updating integrated help, the enterprise messaging system has also lifted the lid this week on its all new custom manuals option. This presents the ability to add a custom help document or manual for employees right into the DeskAlerts agent application.
Anton Vdovin, Project Manager at DeskAlerts, said, "We continue to improve our product by making it more intuitive and this has been a major focus of the changes we have made in recent weeks. Despite our commitment to offering the best possible user experience, for those who still need some help we have very comprehensive manuals available and we continue to work on improving the content of the manuals.
"As for the ability to add custom help, we are very proud of this new feature which we hope will help our customers to align DeskAlerts even more closely with their own organizational needs. Our research indicates that DeskAlerts customers usually prefer to create their own manuals for employees so we implemented the ability to add these custom made documents from the DeskAlerts agent application installed on user's PC."
In recent months DeskAlerts has invested heavily in its help section and customer service offerings. In May, the platform revealed that it had committed to a range of advancements designed to make accessing help quicker and easier than ever. One of the most recent changes was the option for users to choose the format their expert assistance was delivered in. This included the introduction of a new ticketing system and a total upgrade of the DeskAlerts support area. With the ticketing system, the emphasis was on helping those charged with business communication responsibilities to dispatch notifications effortlessly. This meant empowering clients to raise a support ticket when they came across a problem or had a question that impeded their progress. By simply raising a ticket, a DeskAlerts expert would be assigned to the issue, helping users to continue with their communication strategies.
The ticketing function was quickly followed by the introduction of remote desktop support for DeskAlerts users requiring immediate help. Speaking at the time, Anton Vdovin, Project Manager at DeskAlerts said, "We're really pleased to be able to add yet another string to the DeskAlerts support bow. We support our customers not just by via email and phone but also by remote desktop session which we are confident will offer a quick resolution to any issue, allowing users to get on with the business of communicating with colleagues."
"We determined that remote desktop sessions are one of the most effective ways to sort out any issues by cutting out the prospect of miscommunication, and saving time both for ourselves and our customers."
About DeskAlerts: DeskAlerts is the only alert software that works in technologically and geographically diverse networks. It is a completely web-based solution that can be used to send desktop alerts and news updates to any employee within your organization, improving corporate communications and productivity with a more efficient communication strategy than traditional email alone. View the DeskAlerts video to find out more.