JULABO USA, Inc. Expands Customer Support through Chat Service

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JULABO's new chat service will allow customers to quickly receive information on their products and services.

Julabo USA

We’re known for our quality service and the fact that customers get personal attention each time they contact us

Live chat is a great way to get fast communication with a company. “Customers like to have the option to quickly and easily access information, and our chat service can give that to them” said Dirk Frese, Director of Sales and Marketing at JULABO USA.

The online chat service can provide a better customer experience because you instantly have access to a live person once you visit the JULABO website. When you’re finished speaking to the online customer support specialist you also have the option of emailing the chat transcript to yourself. Another convenient aspect of the chat service is the ability for customers to multi-task. Browsers can easily chat with an online agent while they are looking at various pages within the JULABO website. “We understand that when you’re working on experiments your time is valuable and the quicker you can get an answer, the better” said Dirk, “we’re confident that users will enjoy all of the added benefits.”

JULABO is the first among its competitors to introduce this feature to their website. “We’re known for our quality service and the fact that customers get personal attention each time they contact us” said Dirk, “adding another mode of communication is just another way to show our customers that no matter what their method is, we’re here to support them and our products 100%.”

Visit JULABO’s website to experience the new chat feature: http://www.julabo.com

JULABO is a manufacturer of liquid temperature control instrumentation producing temperatures from –90˚ to +350˚C, providing quality devices for research, science, and process in many industries such as, but not limited to pharmaceutical, specialty chemicals, petro-chemicals, medical devices, and semiconductors. JULABO products include heating and refrigeration circulators, chillers, high-temperature circulators and water baths. Julabo USA, Inc is ISO 9001 certified. This will ensure that the customer gets a quality product for every purchase. The use of JULABO temperature control instruments increases reliability, accuracy and reproducibility.

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Dirk Frese
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since: 04/2014
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