Work at Home for Contact Centers Expands Talent Pools by 400%

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Applicant flow expands by 200% when contact centers offer full time work from home positions. And when part-time jobs are included in the mix, applicant flow grows by 400%, based on 2014 research from Customer Contact Strategies.

Michele Rowan, President Customer Contact Strategies

The uptake in applicant flow for contact centers is dramatically changing hiring demographics

Customer Contact Strategies has collected data from 2000+ companies relating to their their home-based and flexible working programs. Expanded applicant pools are a universal high value return. "The uptake in applicant flow is dramatically changing the hiring demographics for contact centers and support functions," says Michele Rowan, President.

Organizations offering home-based positions and flexible working arrangements also log material improvements in employee satisfaction (20% higher scores), retention (35-50% reduction in turnover), and attendance (25% lower sick rate).

Marketing to new audiences, and choosing the right candidates is what makes it all go, according to Rowan. "HR teams that develop innovative, multi-media marketing activities achieve the best returns. It's no longer about posting a job on a job board - those days are behind us."

A full day conference on Virtual Sourcing and Hiring home workers for contact centers takes place in Denver on August 21, 2014 at the Hilton Denver Tech Center. It follows the Advanced At Home Strategies Workshop taking place August 19-20 at the same location. Learn more here:

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Michele Rowan
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