San Francisco, California (PRWEB) July 31, 2014
AffinityLive, a leading provider of cloud-based automation software for the professional services sector, announced today a new partnership with Kaseya, to help IT professionals better manage their business and client infrastructure from the cloud.
With this integration, business owners using AffinityLive now have the ability to manage all of their client service delivery and billing through a single dashboard. AffinityLive allows users to manage CRM, project management and retainers, with real-time insights into team performance and profitability. Now integrated with Kaseya, AffinityLive users will also be able to manage their clients’ security, assets, backup and overall network monitoring in either platform, confident that the other will be up to date in real time.
“We’re really excited to work with Kaseya because, like us, they offer a feature-rich and powerful platform to satisfy the needs of the most demanding technical organizations,” said Geoff McQueen, CEO and founder of AffinityLive. “Given the current state of the PSA market - with outdated, expensive and painfully complicated products dating back multiple decades, it is little wonder that only one in ten IT service providers use an integrated PSA platform. With this partnership, we're excited to provide hard working, long suffering MSPs with a comprehensive, affordable and truly cloud-based alternative."
The integration includes a two-way, real-time connection between Kaseya's server infrastructure and AffinityLive's queue, ticket and time-billing platform. Whenever an alert is triggered in Kaseya, AffinityLive automatically tracks the alert next to the client record, making it easy for technicians to work through the ticket in a way that captures time spent, SLAs and other key details. With its unique automatic email integration, AffinityLive also makes it easy for technicians to work the way they want while automatically tracking all of their time and work whether they're at their desktop or on their smartphone.
Additionally, changes in one system automatically reflect in the other within minutes. If the technician resolves or closes the ticket in AffinityLive, the resolution is pushed back to Kaseya and the alert cleared. Similarly, if an alert was only transient and disappears from the dashboard in Kaseya, the AffinityLive queue is also updated so technicians don't spend valuable time chasing red herrings.
“We're excited to have AffinityLive join the Kaseya Technology Alliance Program," said Ben Lavalley, Director of Product Management for Kaseya. "Kaseya’s cloud-based IT management solution enables customers to drive efficiencies and high quality IT service delivery. Integration with AffinityLive enables MSPs to seamlessly manage the services they provide to customers, to enhance the value they can deliver as well as their bottom line.”
The Kaseya integration is available free of charge with AffinityLive Service or AffinityLive PSA products - users can try it themselves by signing up for a free 14 day trial at http://www.affinitylive.com.
Based in San Francisco, AffinityLive was initially developed as internal system for a fast-growing professional service business that was struggling to manage sales, projects, service and billing. The company now offers business-automation tools designed specifically for professional service businesses with a focus on helping companies improve sales, billing, project management and CRM inefficiencies, and ultimately keeping staff and clients happy.