Resolving Conflict by Clarifying Assumptions in New Guide

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Guide to Developing Effective Conflict Resolution Skills

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When reconciled, a conflict can be the gift of a second chance.

According to Merriam-Webster, conflict is defined as being a difference that prevents agreement. Mediation experts Jack Hamilton and Elisabeth Seaman have delved deeper to document the root of what prevents agreement.

Conflict is a natural dimension of human interactions that is typically caused by inaccurate assumptions and faulty communication. However, these interpersonal clashes don’t need to create a lifetime of hurt and anger. With real-life situations and concrete steps to resolving conflict, Hamilton and Seaman’s new book “Conflict – The Unexpected Gift: Making the Most of Disputes in Life and Work” teaches constructive communication skills and techniques that can be applied effectively to situations of conflict.

“In the course of working through your conflict, you learn to let go of unfounded assumptions,” Hamilton and Seaman said. “When reconciled, a conflict can be the gift of a second chance.”

Hamilton and Seaman are founders of the mediation company Learn2Resolve, which provides mediation, facilitation, training in communication and conflict resolution skills, and team-building workshops. Their mediation curriculum, which is based on proven communication principles, serves as a foundation for the conflict resolution skills taught in their new book.

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“Conflict – The Unexpected Gift: Making the Most of Disputes in Life and Work”
By Jack Hamilton, Elisabeth Seaman, Sharlene Gee and Hillary Freeman
ISBN: 9781938908644
Available in softcover and e-book
Available at local bookstores and on Amazon, Barnes & Noble and iUniverse.

About the authors
Jack Hamilton holds a bachelor’s degree from Harvard University, a master’s degree from the University of California, and a master’s and a doctoral degree from Stanford University. He has been honored by Santa Clara County, California for his work as a mediator and currently coaches mediators in the Mountain View, California mediation program. He is the author of more than 50 academic articles and academic book chapters.

Elisabeth Seaman, a Holocaust survivor, holds a bachelor’s degree from Boston University. She is fluent in Spanish, which has aided her career. Seaman holds several mediation certifications and has worked for more then ten years as a mediator for the U.S. Postal Service’s REDRESS program. She has been honored for her contributions to the field of mediation by the California State Legislature and by San Mateo County, California.

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Kelly Andres
Bohlsen Group
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