TP Systems Launches New Accela Support Offering: Service Plus+

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TP Systems has created a new support offering in conjunction with their software partner Accela,called Service Plus+.

TP Systems has been a leading provider of IT managed services and software solutions to government and non-profits for over 30 years. Today they are proud to launch a new support offering in conjunction with their software partner Accela, called Service Plus+™. Service Plus+ provides on-going support and configuration services for your organization’s Accela system after implementation.

Service Plus+ is designed to meet the needs of your business and IT departments by providing enhanced support for your Accela System after implementation. With four customizable service options, TP Systems has provided clients with a wide variety of options to meet the needs of their particular organization.

Since 2011, TP Systems has been a valued added reseller and technology partner of Accela, a leading provider of civic engagement solutions for government organizations. Accela software is used in more than 800 public agencies worldwide, enabling governments to connect with citizens and streamline processes related to land management, asset management, licensing, and public health & safety.

Service Plus+ is a natural partnership of TP Systems’ and Accela’s expertise. It is designed to produce up to 24/7/365 support, process improvement, decreased risk for new projects, and access to experienced professionals for planning, support, and problem resolution. TP Systems’ Executive Vice President, Stewart Jack discloses, “We are truly very excited about the new support offering we can provide to Accela customers. Although we have been providing post implementation support for over 30 years, we haven’t been able to firmly create something like this before, which is a true testament to how solid, adaptable, and robust the Accela platform is. TPS and our Service Plus+ team look forward to helping Accela customers achieve their business and IT goals.”

Ken Sawtelle, Director of the Centre of Excellence at Accela states: “The Service Plus+ offerings provided by our trusted partner, TP Systems, are a great complement to the Accela Civic Platform. Service Plus+ will enable busy government agencies more time to focus on citizen engagement, by providing peace of mind that their Accela products are correctly optimized and maintained. Adding the Service Plus+ team alongside your existing business and IT departments, will enable your company to quickly implement system modifications based on changing priorities, and new platform capabilities which are continually released by Accela.”

TP Systems will be officially launching Service Plus+ for Accela customers at the Accela Engage 2014 conference this week from August 4th to August 8th in San Diego, CA.

About TP Systems
TP Systems is a leading provider of software and services to government, non-profit, health and human services and insurance organizations throughout North America. The company is comprised of over 100 employees and is headquartered in Vancouver, B.C. TP Systems had helped clients bridge the gap between technology and people through innovative solutions delivery for over 35 years. For more information see:

About Accela
At Accela, we believe that engagement makes all the difference. We’re ushering in a new era where democracy thrives when government works directly with the people, coming to citizens on their terms through mobile devices, social media and networks, and open data. By streamlining critical agency functions like land and asset management, licensing, legislative management, resource and recreation management and public health and safety, the Accela Civic Platform bridges the gap between agencies and citizens. We help build better communities by powering thousands of services and millions of transactions daily for agencies of all sizes. Accela is headquartered in San Ramon, California, with offices in San Francisco, New York, Melbourne and Dubai.

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Alexa Shenstone
Marketing Manager
TP Systems

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Alexa Shenstone
TP Systems Ltd.
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