“Having a clearer picture of overall infrastructure performance is essential, particularly as cloud becomes the de facto model for organisations regardless of size," Dominic List, Chairman Aurora365.
London (PRWEB UK) 4 August 2014
Aurora365.co.uk has produced a best practice checklist for organisations assessing the performance of their infrastructure monitoring capabilities.
With the majority of today’s monitoring systems currently still focused on analysing on-premise deployments, most IT operations are increasingly unprepared when it comes to tracking the performance of their growing number of cloud-based systems and applications. Being able to perform in-depth responsiveness and error checking on both internal and externally-facing customer sites, as well as major 3rd party applications from providers such as Microsoft, Google and Salesforce.com, is quickly becoming a critical requirement for today’s resource-challenged in-house IT teams.
“For organisations needing to ensure the 24x7 performance of both on premise and cloud solutions, but unsure whether their existing networking infrastructure is up to the task, our effective Infrastructure Monitoring checklist details five key principles to help achieve real-time issues resolution and pre-empt infrastructure issues happening in the first place,” commented Dominic List, Chairman of Aurora365. “Having a clearer picture of overall infrastructure performance is essential, particularly as cloud becomes the de facto model for organisations regardless of size. Ensuring that IT infrastructure performs optimally not only saves on missed revenue opportunities but can also significantly reduce user frustration.”
Aurora365’s five key Infrastructure Monitoring principles are:
1. Keep things simple - Overly complex monitoring processes can negatively impact the performance of systems, creating network bottlenecks and generating too many warnings – leading to an inevitable ‘cry wolf’ effect. Over-monitoring can also lead to excess infrastructure adjustments as IT teams attempt to keep pace with their tuning parameters.
2. Focus on what’s actually going wrong – smarter infrastructure monitoring systems eliminate the noise caused by significant outages by alerting conditionally as to which component has actually failed – instead of over-reporting based on the subsequent systems and processes that could be indirectly impacted. Look for solutions that allow critical components to be ranked with an appropriate level of importance, and also for a monitoring approach that can collate data from across existing enterprise monitoring systems.
3. Optimise IT resource usage by alerting the right people – monitoring alerts should always be tuned to go to individuals in skills groups, for instance network issues to network teams, server issues to server teams. Adopting a Network Operation Centre (NOC) mentality helps, with responsible NOC agents tracking down fault owners to confirm issues are being addressed before standing down.
4. Automate wherever possible – With the application of skilled expert support and in-depth technology remediations, issues that are prone to reoccurrence can be successfully automated. For example, the restart of a software component on a critical finance server can be automated on detection of a process crash. In this example, the automation could become even more pre-emptive by parsing component log files for error conditions typically generated prior to a crash. This way components can be scheduled for a restart out-of-hours, preventing the crash event from happening at all.
5. Ensure that monitoring parameters are adaptable for change – utilisation patterns inevitably change throughout the lifecycle of any given infrastructure component, either with increased usage or the addition of further access points. Such changes require a review of threshold and alerting parameters for monitoring to remain fit for purpose. Just because a component is working well now, doesn’t mean that it will continue to in today’s evolving infrastructure monitoring environment.
Aurora365's Infrastructure Monitoring approach provides consolidated management of a client's entire infrastructure, whether Server, Network, Security, Storage and Virtualised estate, in a single, easy-to-use dashboard view that's available as a 24/7 managed service. Aurora365 enables real-time detection, diagnosis and resolution of infrastructure performance problems and outages before organisations start getting calls from customers. Aurora365 is available as a service through the UK Government's G-Cloud 5 framework.
Notes for Editors:
Established in 2010, Aurora365 was developed by IT specialists with first-hand experience of the challenges faced by IT professionals. Dependable IT is critical to the success of your organisation. Our ethos is to take away the worry of uptime and user experience so that you can focus on growing your business. We understand that to properly manage your IT infrastructure 24/7/365 you need the right fully skilled team. Changes happen by the minute in IT and represent a challenge for organisations to keep their IT teams up-to-date and knowledgeable to best support their customers. This is where Aurora365 comes in. Through our flexible service models, our customers gain competitive advantage by having access to IT monitoring experts at the heart of their infrastructure, allowing them to deliver the customer experience which previously they would have been unlikely to budget for - or achieve.