HigherGround Achieved the Highest Compatibility Level with Avtec Scout IP Dispatch

Share Article

HigherGround, Inc., a recognized leader in call recording and quality assurance solutions for the public safety industry announced today that it has successfully completed compatibility testing with the Avtec Scout™ IP dispatch console for console and endpoint metadata. HigherGround has tested and received the highest compatibility level of Gold CE (console and endpoint metadata).

Gold CE compatibility includes all of the following compatibility tested and verified on-site at Avtec’s advanced testing facilities in Lexington, South Carolina.

  • Audio capture and playback
  • Console metadata capture and display
  • Endpoint metadata capture and display
  • Filter and find recording using metadata search tags
  • Recorder configuration guide for Scout provided

“Avtec is one of our most valued partners. Our primary focus was to give Avtec’s customers the certainty and peace of mind of a reliable integration for faster system implementations and a dependable product lifecycle“ said HigherGround President and CEO Terry Ryan. “Searching for specific tagged metadata within logged interactions to find and reconstruct recorded interactions is crucial for incident reconstruction and analysis in mission critical settings.”

“More than 40 hours of quality assurance testing and documentation goes into validating each logging recorder vendor’s solution,” said Avtec’s Vice President of Product Development Kevin Williams. “Avtec’s compatibility program reduces risk for our customers because our rigorous testing ensures the seamless integration between Scout consoles and our call recording partners. This alleviates the need for customers to conduct their own integration testing, which simplifies their system deployments and accelerates their implementations.”

HigherGround and Avtec will be at the APCO (Association of Public Safety Communications Officials) annual conference and expo at the New Orleans Convention Center on August 4 – 5, 2014. HigherGround will be demoing the new metadata integration.

About HigherGround, Inc.
HigherGround, Inc. provides interaction recording and quality assurance solutions for call centers and the public safety marketplace. The company’s recording, monitoring, and analytic capabilities empower clients with knowledge and insight to monitor and verify phone, radio, and data transactions to provide a comprehensive view of organizational performance. HigherGround’s proven solutions utilize data integrations from multiple applications that can be categorized into operational metrics that provide imperative information for sound decision making and bottom-line control for compliance monitoring, risk management, performance improvement, and operational excellence. More information regarding HigherGround can be obtained by visiting their web site at http://www.higherground.com.

About Avtec Inc.
Avtec, Inc. provides pure Internet Protocol (IP) dispatch console solutions for the public safety, transportation, utility, business, and government markets. For more than 30 years, customers have chosen Avtec’s award-winning technology for their mission-critical dispatch centers. There are thousands of Scout™ Voice over Internet protocol (VoIP) consoles installed worldwide. Visit http://www.avtecinc.com to learn more.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Robert Bowman
+1 (818) 456-1600 Ext: 257
Email >
HigherGround, Inc.
Like >
HigherGround, Inc.

Visit website