THUMBZZ.com Contacts Google Directly About Misspelled Domain Search Suggestion

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Thumbzz.com, a website for businesses and microjob seekers recently contacted Google Search executives about their "Did you mean" feature, which may misdirect potential customers from their website.

We are definitely seeking Google's help with this, as our name and website is trademarked and patented for the microjob industry. We don't want our potential customers steered in the wrong direction.

Thumbzz.com recently contacted Google's corporate offices in Mountain View, California after the site executives noticed that after correctly typing their company name, T-H-U-M-B-Z-Z, using the Google search bar feature suggests another domain.

"I typed in the name of our website correctly in the search section of Google and a prompt asked me "Did I mean" another website," says Lisa Johnverrell, the company's operation manager.

The website that was suggested by Google, is not a competitor, but the site name spelled with a missing letter "z" that links to a restaurant. Thumbzz.com tried unsuccessfully to purchase the one "z" domain last year because it feared this could happen with its customers typing in the wrong name, but did not expect a suggestion when the name is typed correctly.

"We are very concerned about this because the search engine suggests that other domain even if our customers spell our website name correctly in the search box. We contacted Google to let us know how we can stop their search engine from suggesting it when customers are looking for our microjobs site."

A representative from Google contacted Thumbzz.com by email and informed them that their website does appear in the search results directly under the suggested site feature, however Johnverrell states that isn't enough. The company sent direct mail correspondence to Google Search executives last week.

"We are definitely seeking Google's help with this, as our name and website is trademarked and patented for the microjob industry. We don't want our potential customers steered in the wrong direction."

Founded by a nontraditional arts and sciences student at Southern Polytechnic State University in Marietta, Georgia, Thumbzz.com successfully launched in November 2013. Thumbzz.com provides short term social media marketing and creative advertising jobs for individuals and businesses to build their social media presence and brand awareness.

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Lisa L. Johnverrell
THUMBZZ
+1 844-848-6299
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