Manila, Philippines (PRWEB) August 07, 2014
Key success factors refer to the combination of important facts that are required in order to accomplish one or more desirable business goals. Key success factors determine key results of a business.
Offshore RPO is not rocket science but neither is it a walk in the park. As in any outsourcing project, the identification and creation of key success factors is critical to its success.
Sysgen RPO is a provider of offshore resume sourcing and recruiting support services to the US and the UK. In their efforts to continuously improve its offshore RPO services, they have identified 3 critical Key Success Factors to ensure outstanding service.
Communication is vital to the success of any offshore RPO engagement. Since the offshore Recruiters are representing the client (i.e. the US staffing company), they need to have perfect communication skills. This actually means being understood over the phone and being able to carry a normal conversation.
2. Collaboration and Transparency
The willingness of both parties to collaborate and be transparent should also be top of mind in any outsourcing engagement. There should be constant and continuous alignment between client and provider.
This means applying the “one-team” concept where both parties understand that a key to success is to have common goals that are properly set. It should be based on a true alliance and not a buyer-seller relationship.
Not properly setting expectations is a formula for failure. It is important that your Service Agreements are specific in terms of metrics and Key Performance Indicators (KPIs). People outsource a process with the objective of increasing efficiencies. Efficiencies are measured by KPIs. This may include metrics such as: number of submittals, number of interviews, and number of placements.
3. Cultural compatibility and familiarity
Since recruiting requires interaction and communication between the Recruiter and the candidate, knowledge and familiarity with Western culture is vital. Recruiters are the candidate’s primary point of contact, and being able to strike a conversation and create a good impression is a consequence of cultural compatibility and familiarity.
Icebreakers, as we call it, may include the most recent movie, the best hamburger chain or the best place to go.
A Few Notes on the Philippines
The Philippines was governed by the United States for almost half a century from 1900 to 1946. Familiarity to western culture therefore comes as no surprise. It’s what separates the Philippines from other outsourcing locations. The great influence of Western culture in the Philippines is a very good advantage as an outsourcing destination.
In the Philippines, English is a second language for a majority of Filipinos. The Philippine educational system is actually inherited from the United States and the medium of instruction is in English. As opposed to our countries, the English accent of Filipinos is more neutral. A “neutral accent” is defined as a way of speaking – tone and intonation – where people from any geographical location is able to understand you.