MINNEAPOLIS (PRWEB) August 06, 2014
Calabrio, a leading provider of contact center workforce optimization and analytics software, today announced that its Calabrio ONE® suite of integrated call recording, quality management, workforce management, analytics and performance management software will be sold through Avaya, a global provider of business collaboration and communication software and services, through the Avaya DevConnect Select Product Program.
The Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya’s portfolio.
The Calabrio ONE products offered through the program have been compliance-tested for compatibility with Avaya Call Management System and Avaya Aura® Application Enablement Services. By integrating with an Avaya platform, Calabrio ONE helps enable organizations to plan, analyze and continuously improve contact center performance to strengthen customer loyalty, increase efficiency, and grow revenue. As part of Avaya’s orderable solution set, Calabrio ONE software can be easily purchased through both Avaya and its channel partners. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates call recording, quality management, workforce management, speech, desktop and text analytics, performance-based dashboards and reporting. Calabrio ONE delivers optimal value when implemented as a suite, but stand-alone components can be purchased individually.
Calabrio and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
Ordering through the Select Product Program is available in the U.S., Canada, Mexico, the EU, select countries in EMEA and Asia Pacific, and is expected to expand to other countries in 2014-15. Offers may vary by country. Delivery, implementation, service and support are provided by Select Product Program companies.
“We are excited to be chosen for the Avaya Select Product Program because it makes it even easier for our Avaya customers to gain access to simple solutions that deliver on their customer service goals faster,” said Matt Matsui, vice president of product and marketing for Calabrio. “Smart contact centers today know they need to be more agile to stay ahead. Access to Calabrio software through the Avaya SPP makes that a reality for more customers.”
“Solutions such as Calabrio ONE available through the Select Product Program give our customers greater flexibility in building total solutions,” said Eric Rossman, vice president of developer relations for Avaya. “Customers have confidence that the applications they need to run their organizations more effectively are reliably integrated with their Avaya platforms.”
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit http://www.avaya.com.
Calabrio delivers workforce optimization (WFO) and analytics solutions that elevate the customer experience and drive strategic business growth. The company’s integrated Calabrio ONE® software suite—including call recording, quality management, workforce management and analytics solutions—empowers contact centers of all sizes to optimize agent performance and liberate the data that provides true insight into the voice of the customer. With more than 4,000 clients worldwide, Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has twice been named a “Visionary” by Gartner in its Magic Quadrant for Contact Center Workforce Optimization (2012/2013)*. The company also is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConect program.
Find news and information at http://www.calabrio.com
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Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
*Gartner, Inc., Magic Quadrant for Contact Center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.