Braintree, Essex (PRWEB UK) 8 August 2014
With immediate effect Des Benjamin, the President of the Institute of Customer Service and the former Chief Executive of Simplyhealth (who retired last year after 13 years), has taken the role at the group, which includes Avanti Insurance Ltd (over 50’s Travel Insurance) as well as Healthcare Partners Ltd (Private Medical and Life Insurance). He brings to the Avanti group a deep understanding of people focused businesses of scale and a wealth of knowledge in driving consistent world-class customer service.
Glen Smith, Group CEO commented on the appointment, “The Avanti group of companies has seen a huge increase in its client base over the past 12 months. Customer service has always been top of our agenda and we recently won two business awards, which testify our expertise in providing market leading service and support. Appointing Des was a natural step as he is a well-respected name in the industry in terms of both customer service and the development of businesses."
Des added, “I believe that good people, managed well, and combined with high quality products, are a winning combination. In my new role, I will help Glen and his team towards the next phase of success for his group of companies, working to define a new strategic path forward and then plan how to implement that well. The advantage of a non-executive Chairman role will be that I can add some insight that is independent of the day to day pressures of the business and I hope of great value to all the team."