Allen Technologies Deploys Room Readiness Module to Reduce Bed Wait Time And Improve Patient Satisfaction at Henry Mayo Newhall Memorial Hospital

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Henry Mayo Newhall Memorial Hospital reduces 'bed wait time' an average of 30 minutes, improves patient satisfaction using the Allen IPS Touch solution.

'As a hospital dedicated to providing a superior patient experience, we took a look at areas where we could further improve patient satisfaction while streamlining processes,' said hospital spokeswoman, Maria T. Orem.

Allen Technologies today announced that Henry Mayo Newhall Memorial Hospital, a nationally recognized patient-focused hospital in Valencia, CA has been able to reduce their “bed wait time” by an average of 30 minutes using the Allen IPS Touch interactive patient system. The hospital initially selected the Allen IPS Touch solution to enhance the comfort, engagement, and satisfaction of their patients. However since the system deployment in 2011, the hospital has been able to identify several opportunities to streamline and automate a number of the hospital’s clinical and operational processes by integrating hospital systems with the Allen IPS Touch solution.

“As a hospital dedicated to providing a superior patient experience, we took a look at areas where we could further improve patient satisfaction while streamlining processes,” said hospital spokeswoman, Maria T. Orem. “We looked at all of the steps patients must take when they need to be hospitalized, starting from being admitted. We realized that by reducing the time that patients wait for a room to occupy when being admitted would increase patient satisfaction so it became a goal,” continued Ms. Orem.

According to Jerry Folsom, President and CEO of Allen Technologies, “we always look for opportunities to increase value for our customers so in addition to delivering superior interactive solutions, we always enjoy working with our customers to streamline their processes and reduce operating costs. At Henry Mayo Newhall Memorial, they are focused first on their patients and take the time to really search for opportunities to make improvements, “Folsom continued.    

The hospital began the exercise by evaluating its existing process and realized the make-ready process for cleaning and reassigning a vacated patient room required a minimum of four steps and involved nurses, housekeeping, and an administrative supervisor. When a patient was discharged or transferred and the room vacated, there were two ways housekeeping would be notified that the room needed to be cleaned. Sometimes nurses would contact housekeeping and alert them that a patient room was unoccupied and, in other situations an administrative supervisor would alert housekeeping to ready a room for reassignment. Occasionally, housekeeping would notice that a room had been vacated and would begin housekeeping tasks without being formally notified. The existing process was inconsistent and inefficient and made quality measurements difficult. After closely examining the existing process, goals were defined to improve the make ready/bed turn process and included increasing patient satisfaction, improving clinical staff efficiency and reducing the time interval between discharge/transfer and room reassignment.

Since its deployment, the Room Readiness Module has helped Henry Mayo reduce their “bed wait time” by 30 minutes. The automated process has removed nurse involvement, which allows them to focus on the clinical needs of patients. Finally, the more rapid reassignment and occupancy of patient rooms has resulted in a better revenue stream previously lost when rooms remained unoccupied.

About Henry Mayo Newhall Memorial Hospital
Established in 1975, Henry Mayo Newhall Hospital is a 238-bed, not-for-profit community hospital and trauma center with a dedicated medical staff of over 400 and more than 1,650 employees. Located in Valencia, CA, Henry Mayo’s mission is to improve the health of their community through compassion and excellence in healthcare services with a vision to create the ideal patient-centered environment to surpass expectations.

Henry Mayo has received more than a dozen prestigious accreditations and recognitions in a multitude of specialty designations for excellence in medicine and healthcare delivery including:

  •     Best Regional Hospital for neurology, neurosurgery, pulmonology and geriatrics as ranked by US News and World Report 2011/2012
  •     Joint Commission Accredited Hospitals Organization Certification
  •     Baby-Friendly designation from the World Health Organization and the United Nations Children’s Fund
  •     American Heart/Stroke Association Get with the Guidelines Gold Performance Achievement Award for Stroke
  •     Certified Quality Breast Center of Excellence awarded by the National Consortium of Breast Centers
  •     Silver Medal of Honor awarded by the U.S. Department of Health and Human Services in recognition of Organ Donation Rates

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About Allen Technologies
As a recognized pioneer of interactive patient solutions, Allen Technologies has been transforming hospital TVs into state of the art communication and educa¬tion portals for more than three decades. We continue to invest in research and development to ensure that we are bringing the latest, relevant techno¬logical advancements to our customers. Our mission is to develop and deliver exceptional interactive patient education and entertainment solutions at the point-of-care that address the key challenges faced by hospitals today.
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Krista Weirman
Allen Technologies
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