New York, NY (PRWEB) August 11, 2014
Voxy, the education technology company that pioneered personalized and adaptive English language learning, announced today that it was selected to speak at UserConf, a one day customer service conference in San Francisco.
The conference, which will take place on November 7, 2014, will be attended by customer support professionals and product managers and will cover a range of topics presented by different participating companies.
Voxy was selected to speak at the conference and will be represented by Bernadette Forward, Voxy´s Learner Success Manager. The presentation, entitled, “Customer Support for Motivation and User Engagement” will include different strategies for motivating users through support, best practices for support and product team collaboration and recommendations for training customer service agents to be motivational partners for their customers.
“We are very focused on helping our learners succeed in all aspects of the learning process. We are moving beyond answering questions about how to use Voxy, to asking questions and starting conversations to motivate students," said Forward. “We have seen increased engagement as a results of coaching students through the challenges and rewards of learning English. We are excited about the opportunity to share these learning with other customer focused professionals who will be attending the conference.”
"Our support team has proven to be an effective support system for keeping students motivated and engaged,” added Gregg Carey, Voxy’s Co-founder and VP of Operations. “Whether you are a teacher, tutor, or coach, great education challenges such as learning another language, are rarely realized without the support of another human being. Our team is helping students reach their language goals faster and we’re looking forward to exchanging best practices with our peers and colleagues at the conference."
User Conference (UserConf) is an annual conference focused on bringing education and insight to people working in customer support and community management.
Voxy delivers tools for outcomes-driven English language education. Our integrated web and mobile platform, coupled with one-on-one live tutoring, provides a comprehensive, dynamic curriculum that is personalized to every user, offering adaptive, task-based courses that allow students to learn in context. Since launching in 2010, we have grown to over three million users and have pioneered numerous innovations in contextual learning, including the use of geo-location and natural language processing for scalable content creation. Our programs are used by Instituto Tecnológico y de Estudios Superiores de Monterrey, Centro Pyme, Universidade Metodista de Sao Paulo, 99Taxis, Virgin Hotel Group, among others. Voxy has offices in New York City and Sao Paolo, Brazil. Investors include ff Venture Capital, Contour Venture Partners, Seavest Capital Partners, Rethink Education and Pearson. To learn more, visit Voxy.com or email press(at)voxy(dot)com.