It would be difficult for us to provide the service with our existing internal resources and Peak-Ryzex bring the skills and experience of having done this many times before.
Chippenham, Wiltshire (PRWEB UK) 13 August 2014
Housing and support organisation Curo has selected Peak-Ryzex for fully-managed mobile services for the company’s new 7-inch Samsung Galaxy Tab 3 tablet devices. Peak-Ryzex will provide Curo with device software build and configuration, device training, managed service helpdesk and next working day exchange. In addition, Peak-Ryzex will provide Curo with SOTI mobile device management (MDM) software, MDM server installation and MDM training.
The Peak-Ryzex helpdesk provides the first point of call for Curo’s mobile engineers. The company provides full support for the tablet devices and software queries to ensure that engineers are never without a fully operational device. If the query relates to the back office systems, then Peak-Ryzex escalates the call through to Curo’s ICT team. This one point of contact has already made a significant impact on the operation reports Neil Higham, Director of ICT, Curo.
“We wanted to provide our responsive repairs team with a single point of contact to avoid any confusion with who they needed to contact about any problems. It would be difficult for us to provide the service with our existing internal resources and Peak-Ryzex bring the skills and experience of having done this many times before,” says Neil Higham.
Curo’s responsive repairs team use 1st Touch mobile workforce software running on the Android devices to receive their jobs automatically throughout the working day. Each day the team will perform around 200 visits. The paperless system significantly improves efficiency, enabling the engineers to do more jobs. This is because, using their KironaXmbrace DRS scheduling solution, the planning team can dynamically allocate additional work when a repair is complete or reassign tasks to available staff.
The engineers also use the devices to sign off jobs electronically, automatically updating the back office Aareon QL system. Having signed the job off, they then receive the next job.
“The 7-inch tablet is a good choice for this application as we needed a user-friendly device with a larger screen that could also allow the users to access the corporate Intranet and other self-service systems as and when we introduce them. Also, the Samsungs can be managed remotely using the MDM software, which means it is easier to diagnose problems and reduce downtime. If there are any issues that cannot be fixed remotely, the Next Working Day Exchange service ensures a ready-to-go device is despatched quickly,” adds Neil Higham.
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READER ENQUIRIES Jessica Davies, Marketing Manager, Peak-Ryzex, email: jessica.davies(at)peak-ryzex(dot)com, phone: +44 (0) 1249 465 100
Peak-Ryzex provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organisations focused on the optimisation of supply chain and field-based business processes. Peak-Ryzex’s in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions that deliver greater ROI and outstanding value. Peak-Ryzex serves as a trusted business partner for some of the world’s largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
For more information on the new Peak-Ryzex, visit http://uk.peak-ryzex.com/.
Curo is a not-for-profit housing and support organisation based in Bath, providing affordable homes and high quality care and support services across the West of England. Curo manages 12,000 homes and is building around 300 new homes every year.