Alta Resources to Fill Approximately 400 Additional Positions in Pasig City

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Expanding client programs spur growth and create need for more regular and seasonal positions at Alta Resources’ Philippines campus.

Alta Resources
We’re looking for people who, in embodying our Guiding Principles, are eager to learn, excel and deliver defined results for our leading client brands.

Alta Resources, a global provider of customer management business process outsourcing (BPO) for Fortune 500 brands, announced today that it plans to fill more than 2,500 jobs across its U.S. locations in Wisconsin, California and Florida, and its international location in the Philippines. Nearly 400 of those jobs will be based at its Pasig City campus, adding to its current employment number of approximately 500.

A majority of the hiring is to support several health-insurance clients in the U.S., which have seasonal ramp-ups that require additional staffing in preparation for the Annual Enrollment Period (AEP), November 2014 through February 2015. AEP is a period of time wherein U.S. individuals have the opportunity to select and enroll in health-insurance plans.

As more consumers become eligible for health-plan coverage under the Affordable Care Act (ACA), signed into law by U.S. President Barack Obama on March 23, 2010, Alta Resources’ health-insurance clients anticipate an increase in contact volumes during AEP. Alta Resources plays a strategically important role in assisting these clients with their year-round and seasonal needs, including servicing the increase in health-plan questions, leads and enrollment.

The full-time opportunities in the Philippines are both seasonal and regular. The company noted that additional full-time roles for other client programs are also available. Opportunities include customer care, information-technology support, quality assurance and back office. Alta Resources offers a variety of advantages to job seekers: competitive pay, incentive opportunities, a team-based culture and advancement potential for high performers.

Lisa Schulze, vice president of human resources at Alta Resources, said, “We have core values that we call ‘Guiding Principles.’ We have seven of them. It’s difficult to attribute our growth to just one, but, if I had to, I’d say our Guiding Principle of Results is most fitting. We’re looking for people who, in embodying our Guiding Principles, are eager to learn, excel and deliver defined results for our leading client brands.”

To fill the roles, the company is asking interested candidates to visit to search current openings, create a profile and apply. They can also get details pertaining to Alta Resources’ upcoming job events in the Pasig City area. In lieu of attending a job event, walk-in interviews are welcome at its facility at F. Ortigas Jr. Ave., 34th Floor Wynsum Corp. Plaza, Pasig City.

About Alta Resources

Formed in 1995, privately held Alta Resources is a leading provider of customer management business process outsourcing (BPO) for many of the world’s best-known brands in a variety of industries, including consumer-packaged goods (CPG), health care and insurance, and entertainment. With its comprehensive service lines — care, sales, e-commerce, back office and fulfillment — working in tandem, clients can seamlessly integrate their core business processes through a single partner. In turn, Alta Resources helps clients improve and better manage their customer experiences across every touch point, online and offline, ultimately delivering results that provide sales growth and/or cost savings.

With headquarters, a main campus and a fulfillment facility in Neenah, Wisconsin, Alta Resources has additional operations in Michigan, California, Florida and the Philippines. To learn more, visit


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Cory Grassell
Alta Resources
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