Good service can save a bad meal but a good meal can’t save good service.
Atlanta, Georgia (PRWEB) August 15, 2014
Restaurant Brokers Eric and Robin Gagnon, are joined this week on their national restaurant radio show, We Sell Restaurants, by Jim Sullivan, CEO and Founder of Sullivision.com, “the foodservice and retail industry's #1 resource for results-driven training tools and programs.” Jim is well-known as a brand-builder, motivator, trend-spotter and problem-solver.
Jim Sullivan, CEO and Founder of Sullivision.com joins We Sell Restaurants on their restaurant radio show this week. Jim is well-known as a brand-builder, motivator, trend-spotter and problem-solver and his firm, Sullivision is “the foodservice and retail industry's #1 resource for results-driven training tools and programs.”
He has been a guest on CNN, NBC, ABC, Fox News, the Food Network and now, the We Sell Restaurants Radio Show. Sullivan has shared his insights on strengthening leadership, performance and profitability in the Wall Street Journal, New York Times, USA Today, Fast Company, and Inc.
Sullivan brings his knowledge to the airwaves when the Restaurant Brokers ask him questions that get to the heart of the restaurant industry. According to Jim, “Service is our invisible product. Good service can save a bad meal but a good meal can’t save good service.” When asked why some brands or franchises grow and others don’t, he tells the radio audience that it can be attributed to three things. The first is focus. In Jim’s words, restaurant operators should “Focus on what you can control, not what you can’t control.” He cites a “lack of scalable, effective systems” as a second reason brands don’t grow and thirdly he references, “lack of capital.”
In an industry where Jim says, “there are more ways to lose money than to make money” he recommends training people daily with pre-shift meetings. According to this training guru, a short one or two minute info nugget provided daily on a single topic is more easily retained and built upon than taking the staff off the floor for lengthy training classes.
The Restaurant Brokers wrap up this week’s restaurant radio show with their trademark Restaurant Reality Segment where they reinforce that training “doesn’t’ have to be expensive.” Never one to mince words in the Restaurant Reality segment, the Restaurant Brokers tell their audience that when it comes to training, “If you look at this as an expense, you’re doomed. It’s an investment in a long term gain.”
Tune in this weekend for an insightful interview with Eric and Robin Gagnon and We Sell Restaurants as they Satisfy your appetite for acquisition, feed the need for restaurant reality and serve up a recipe for business success this Saturday, the 9th on TALK920 at 12 pm EST and Sunday, the 10th on BIZ1190 at 1 pm EST.
This Week’s Guest:
CEO and Founder of Sullivision:
Jim Sullivan, CEO and Founder of Sullivision.com, is a veteran of over 20 years in the hospitality and retail industries. He’s worked for and with companies as distinct as Walt Disney Company, Target, McDonald’s, Apple, and Starbucks. He’s the author of two books that have sold over 400,000 copies worldwide, including the best-sellers Fundamentals: 9 Ways to Be Brilliant at the Basics and Multi Unit Leadership: The 7 Stages of Building High-Performing Partnerships and Teams. His DVDs called Jumpstart! The Art of Effective Pre-Shift Meetings and The Shift: are being used in over 30,000 restaurants worldwide.
Jim is an award-winning restaurant operator, a visiting professor at Penn State University, Purdue, the University of Delaware, Cal Poly and the Culinary Institute of America. Sullivision.com has offices in Denver, Appleton, Wisconsin and London. You can reach Jim by visiting http://www.sullivision.com
About We Sell Restaurants
We Sell Restaurants is the nation’s largest restaurant brokerage firm specializing in restaurants for sale, leasing a restaurant and franchise restaurant resales. The We Sell Restaurants brand is known nationwide for professionalism, industry knowledge and unmatched service. They can be found online at http://www.wesellrestaurants.com. The We Sell Restaurant radio show airs every Saturday at noon in Atlanta Georgia on Talk920 and Biz1190. It is available on the iTunes store and is also available in video format on the We Sell Restaurants YouTube channel. We Sell Restaurants is franchising nationwide and has offices in Florida, Georgia, Colorado, Tennessee and South Carolina.