Happy Dogs and Happy Owners
Escondid, California (PRWEB) August 14, 2014
K9 Dog Park, a wholly owned subsidiary of Puppies Dot Com, LLC, announced today that client satisfaction is at an all-time high due to customer experience, owner participation, employee training and virtually no turnover of key employees. Owner Penny DiLoreto commented, “My entire focus is on how to make K9 Dog Park a better experience for our clients every time they come into our store. That cannot be done without employee training and attention to the details.”
K9 Dog Park measures customer satisfaction on a daily basis using Listen360, for immediate feedback. Listen360 samples client experience daily after a service is provided and the client leaves the facility. Additionally, K9 Dog Park also pays attention to client feedback from social media at Yelp, Google+, Groupon, and Living Social. When evaluated independently or aggregate, client satisfaction at K9 Dog Park is at the highest level in the company’s two and a half year history scoring the equivalent of 4.5 to 5 Stars in all mediums.
To improve customer satisfaction, client input is taken seriously and acted upon. According to DiLoreto, K9 Dog Park clients requested new services which leading the company to expand service offerings. Now K9 Dog Park is a full-service dog care business. In February the company added Doggy Daycare and Overnight Dog Boarding in custom built suites. Then, in March added low-cost vaccinations through a local veterinarian brought in-house. Finally, in June K9 Dog Park added canine teeth cleaning. The veterinarian is available at to K9 Dog Park every two-weeks to provide the vaccination and teeth cleaning services at a fraction of the cost local veterinarians charge. DiLoreto said, “Now our clients have little need to go elsewhere for their dog service needs. We offer dog training, grooming, daycare, boarding, veterinary services and retail.”
To stay focused on the business and in touch with their clients, Penny and her husband (David) participate daily and share the office routine by one of them being there nearly always. According to Mrs. DiLoreto, “David takes the morning shift and opens the daycare, receives clients and gets the day started; I come in later in the day allowing him to go home or do other things while I work with employee training, interact with clients to learn client and employee needs and how we might meet them. This schedule allows each of us to take a break but also for one of us to be there nearly at all times.”
A major focus at K9 Dog Park has always been employees, but now with daycare and boarding, the bar has been raised. K9 Dog Park employees are taught to be animal behaviorists by learning dog body language, proper interaction and dog training. Mrs. DiLoreto commented, “We want this to be a dog-safe environment and fun. We always have someone interacting with the dogs because it is important for the dog’s safety. However, it also creates a fun time for them. When I see a dog pulling on their owner’s leash to get in our door it warms my heart because I know that we have happy dogs and happy owners.”